Adapting to Pandemics disruptions during the Covid-19: an analysis of DHL's Satregies for Maintaining Supply Chain Capabilities

Abstract: Background: COVID-19 pandemic had a vast and significant impact on today’s societies, in terms of economic, societal, and even environmental aspects. Global supply chains had to adapt to this changing landscape rapidly. Both supply and demand witnessed repercussions. The effects of COVID-19 on supply chains have been evident, with lockdowns and inconsistent supply and demand causing issues for international trade. Indeed, many companies were constrained to stop supply and production and could not deliver their goods.   Purpose: This study aims to investigate the impact of the COVID-19 pandemic on transportation operations in logistics companies, more precisely by using the case of DHL to emphasize our study. The purpose is to analyze the impacts that the crisis had on Logistics operations, by focusing on DHL and the way the company was impacted, understood and overcame the disruption. This study will take into consideration economic, social and environmental aspects.   Method: The research will be based on a case study and empirical evidence to provide a comprehensive understanding of the impact of the COVID-19 pandemic on DHL’s supply chain operations and more precisely on logistics and transport. We used the Triple Bottom Line approach to measure the economic, social, and environmental performances of DHL. Further, the analysis used in this paper is an inductive thematic analysis, to emphasize the findings and provide a better accuracy to our results.   Results: The study aims to identify the effects that COVID-19 had on logistics operations, and it more particularly seeks to highlight the strategies used by logistics companies that could be useful for other companies that need to build more resilient and flexible supply chains in the face of future disruptions. The findings of this thesis will be valuable to businesses, supply chain managers, and policymakers seeking to understand the role of improving their supply chains. Thanks to the interviews that were conducted, the findings highlighted several strategies that have been implemented by companies, such as the acceleration in automation, efforts put towards employee conditions, and restructuring companies.