Essays about: "André Kårfors"

Found 1 essay containing the words André Kårfors.

  1. 1. Social persuasion and electronic performance monitoring : A qualitative study of feedback and self-efficacy in call centers

    University essay from Stockholms universitet/Företagsekonomiska institutionen

    Author : André Kårfors; [2018]
    Keywords : Electronic performance monitoring; feedback; social persuasion; self-efficacy;

    Abstract : Electronic performance monitoring (EPM) has long been associated with an array of negative effects, one of which is decreased employee self-efficacy, an essential determinant of human agency and workplace success. The negative discourse of control and discipline dominating the research field fails to account for the role of performance feedback, an integral component of EPM and part of an alternative discourse focusing on employee development. READ MORE