Essays about: "Niklas Grufman"

Found 2 essays containing the words Niklas Grufman.

1. 1. Implementation of Robotic Process Automation : A case study of issues, challenges and success factors for RPA implementation in banking and financial services

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Haris Camo; Simon Harnesk; Niklas Grufman; [2021]
   Keywords : ;

   Abstract : Robotic Process Automation (RPA) is an emerging lightweight IT solution that aims to automate digital but manual business processes and has been particularly useful in the banking and financial services industry. Whilst interest for RPA has been increasing along with the increased pressure on organizations to leverage technology for efficiency to remain competitive, studies show upwards of 50 percent of RPA implementations fail. READ MORE

3. 2. Assessing the value of advice : Evaluation approaches of small management consulting firms

   University essay from Umeå universitet/Företagsekonomi

   Author : Niklas Grufman; Cornelia Larker; [2020]
   Keywords : Management consulting; Evaluation; Knowledge Intensive Services; Customer satisfaction; Relationship management; Performance-based pricing;

   Abstract : Whilst utilization of management consulting services has become an integral part of the contemporary economy and functioning of many organizations, intangibility leaves clients unable to predict or objectively assess the values created in consulting engagements. According to scholars, attempts to counteract the principal-agent related risks of opportunism and divergent incentives are expected to increase following higher competition, consumer awareness and anticipated increased demand for performance-based pricing. READ MORE