Essays about: "customer quality of banking services"

Showing result 1 - 5 of 14 essays containing the words customer quality of banking services.

1. 1. Diversity and Team Performance in Banks : A qualitative analysis of how workplace diversity and team performance are related: A study of Swedish banks

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Idiris Abiib; Richardo Mezher; [2023]
   Keywords : ;

   Abstract : Background: Given the rise of multiculturalism in Sweden and the need for businesses to adapt, this topic is particularly relevant for Swedish banks. Moreover, it provides background information on the Swedish banking sector, highlighting its historical development and the influence of digitalisation on services. READ MORE

3. 2. Customer experience in retail banking : A swedish study

   University essay from Karlstads universitet/Handelshögskolan (from 2013)

   Author : Alfred Carlwe; Oscar Kylberg; [2020]
   Keywords : financial institutions; fintech; digitalization; customer experience; touch points; customer journey; digitalisering; kundupplevelse; bankverksamhet; kundresa;

   Abstract : Customer experience has become more difficult for companies to control with the expanding number of touch points that the companies must be aware off. One of the major reasons behind the expanding number of touch points has been digitalization. The financial sector is not excluded from this change. READ MORE

4. 3. Artificial Intelligence in Customer Service : A Study on Customers' Perceptions regarding IVR Services in the Banking Industry

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Emil Åberg; Yeshodeep Khati; [2018]
   Keywords : IVR; AI; Customer Service; Banking; Customer Satisfaction; Wait time; TAM; Technology Acceptance Model; Sweden;

   Abstract : Title: Artificial Intelligence in Customer Interactions: A Study on Customers' Perceptionsregarding IVR Services in the Banking Industry Purpose: The purpose of this paper was to explore consumer perspectives on automated IVRcustomer services. Design/methodology/approach: This research paper was conducted qualitatively, where theresearchers developed a framework and a suggested model based on existing research andcollected primary data from eight interviews with open-ended questions. READ MORE

5. 4. Examining young users’ security perceptions of mobile banking : A qualitative study on users’ insights about mobile banking.

   University essay from Umeå universitet/Företagsekonomi

   Author : Tiantian Du; Amro Agami; [2017]
   Keywords : Perceived security; Mobile banking; User awareness; Authentication;

   Abstract : The advancement of mobile technology and banking services enabled users to use the mobile banking for a variety of tasks with their smartphones, bringing increased flexibility and value-added services to the customers. However, users still have still concerns regarding the security of mobile banking services. READ MORE

6. 5. The Digital Revolution: Structural transformation and changing demand of the banking industry

   University essay from Göteborgs universitet/Graduate School

   Author : Oscar Bördin; Philip Engsfelt; [2016-09-27]
   Keywords : Adoption Barriers; Banking; Banks; Banking Services; Banking Habits; Cannibalization Effect; Digitalization; Digital Banking; Digital Platforms; Disruptive Innovation; Fintech; Innovation; Internet; Mobile; Non-Traditional Banks; Radical Innovation; Technology; Value Proposition;

   Abstract : Due to technological revolutions, the digitalization has drastically changed the conditions for all actors competing in the banking industry. As a result of new technological advances and digital innovations facilitating for private banking customers to become self-going, it is very important for all banks to be aware of what implications changing customer habits might have on their businesses. READ MORE