Essays about: "customer satisfaction in the telecommunication industry"

Showing result 6 - 8 of 8 essays containing the words customer satisfaction in the telecommunication industry.

  1. 6. The Makeover of Mobile Broadband: ...by alleviating the problems of capacity, revenues and churn

    University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Joakim Olsson; Jenny Werner; [2010]
    Keywords : mobile broadband; focus groups; telecommunication; satisfaction; yield management;

    Abstract : The future prospects of mobile broadband do not appear all that obvious. We have identified three crucial problems that operators are currently facing –capacity congestion, revenue shortages and immense churn. READ MORE

  3. 7. Developing Motivational and Coaching Skills in Telecom Companies. A comparative study between Batelco and Zain, Bahrain

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Sayed Mohamed J E Kadhem; [2009]
    Keywords : Motivation; Coaching; telecom organisaitons ;

    Abstract : Over the last 20 years, the telecommunication industry has grown rapidly and has become one of the major business markets in the Kingdom of Bahrain. Today it can be considered as the fastest growing segment of trade and business development in the country. READ MORE

  4. 8. The Impact of Customer Relationship Marketing Tactics On Customer Loyalty Within Swedish Mobile Telecommunication Industry

    University essay from Sektionen för ekonomi och teknik (SET)

    Author : Yuanyuan Jr Feng; Xuan Jr Zhang; [2009]
    Keywords : Relationship Marketing; Customer Loyalty; Relationship Quality; Trust; Satisfaction; Switching Cost; Mobile Telecommunication;

    Abstract : Due to the more and more fierce competition in today’s business, many companies are required to build long-term profitable relationship with customers and to achieve customer loyalty. Therefore, relationship marketing has become more and more important since last decade of 20th century, especially in service industry. READ MORE