Essays about: "service differentiation"
Showing result 11 - 15 of 66 essays containing the words service differentiation.
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11. The Unsustainable Cost of Free Returns - Can It Be Solved? A quantitative study exploring the retailer- and service effects caused by a potential solution to nowadays unsustainable return policies.
University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledningAbstract : These days, the increasing amount of product returns affects both e-commerce profitability and environmental sustainability negatively. But what is the root cause of these issues? Well, the fueling of today's product returns is the "free of charge" returns offered by almost half of all the retailers. READ MORE
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12. HELLO, HOW CAN I HELP YOU? THE FUTURE OF CUSTOMER SERVICE IN SWEDISH SERVICE COMPANIES
University essay from Göteborgs universitet/Graduate SchoolAbstract : Continuous developments within digital services have disrupted the power balance between consumers and suppliers, and consumers have more power than ever before. As customer experience has become one of the most important ways for organizations to achieve differentiation and competitive advantage, the empowered customers, and their perceived experience has become a top priority for companies. READ MORE
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13. Creating a customer-oriented distribution offer in the business-to-business market
University essay from Lunds universitet/ProduktionsekonomiAbstract : Problem description: Mature industrial enterprises stand before the challenge of developing strategies and competitive advantage through their logistics services. The business development within logistics and distribution services is fast and rapidly changing as the customer experience is becoming increasingly important and the additional services are becoming an integrated part of the product offering. READ MORE
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14. Let's Taco 'Bout Modularity - Investigating the potential fit of modularization in a service context
University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi; Handelshögskolan i Stockholm/Institutionen för företagande och ledningAbstract : Modularization has been shown to be a way for manufacturing firms to escape the dichotomy between efficiency and effectiveness and achieve a dual competitive advantage. The purpose of this thesis is to investigate to what extent modularization can help service firms achieve the same, by looking at contextual factors affecting the fit of a modular system. READ MORE
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15. Analysis of urban ecosystem condition indicators for the large urban zones and city cores in EU : threshold assessment and exploration of the relation to ecosystem services through the application of G.I.S
University essay from Lunds universitet/Institutionen för naturgeografi och ekosystemvetenskapAbstract : As almost three out of four EU citizens live in urban areas and this number is expected to further grow, studies on urban ecosystems and their services are crucial to understand a city’s environmental structure and capabilities. The European Commission has published a relative report which suggests an urban ecosystem condition indicator framework, yet without suggesting respective thresholds that might indicate a “desired” environmental condition of the city. READ MORE
