Essays about: "service quality culture"

Showing result 6 - 10 of 52 essays containing the words service quality culture.

  1. 6. Moving from customer feedback to organizational learning : A case study of a Swedish DSO

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Alexander Skogsberg; Marja Wedberg; [2019]
    Keywords : customer feedback; customer-orientation; knowledge transfer; regulated monopoly; kundfeedback; kundorientering; kunskapsöverföring; reglerat monopol;

    Abstract : Customer-orientation is a strategy that has been adopted by many organizations. This strategy refers to the ability to assess the customer's perception of the service quality, for instance through customer feedback. Customer feedback can be acquired through surveys or given to the frontline employees. READ MORE

  3. 7. Rural tourism in Vietnam : Value co-creation possibilities within rural tourism

    University essay from Linköpings universitet/Företagsekonomi; Linköpings universitet/Filosofiska fakulteten

    Author : Kim Nguyen Hoang; Amanda Weichbrodt; [2019]
    Keywords : Experience economies; value co-creation; tourism; service ecosystem; electronic word of mouth; organisational structure; organisational culture; organisational commitment; value-based leadership;

    Abstract : Background: Customers’ easy access to information and communications technology has increased the pressure for firms to deliver good experiences within tourism. This is due to that customers can now easily compare tourism services between different firms online. READ MORE

  4. 8. Public place, female space : a proposed structure plan for Kihinani, Zanzibar which includes women in the planning process

    University essay from SLU/Dept. of Urban and Rural Development

    Author : Hanna Axelsson; Louise Nederman; [2019]
    Keywords : urban planning; women; informal settlements; developing country; public space; Zanzibar; MFS;

    Abstract : The urban population is rapidly expanding and Africa has the fastest growing population in the world. Zanzibar Town is the urban, densely populated area in Zanzibar, a semi-autonomous island state in Tanzania. During the last fifty years, the population has increased by 630% in the city. READ MORE

  5. 9. Gamification – The solution for a sustainable society?

    University essay from Lunds universitet/Institutionen för strategisk kommunikation

    Author : Patrik Björk; Olivia Zandin; [2019]
    Keywords : Gamification; public organization; municipality; strategic communication; digitalization; innovation; citizen engagement; dialogue; marketing communication; City Points; participatory budget; offentliga organisationer; kommuner; digital strategisk kommunikation; digitalisering; medborgerligt engagemang; medborgardialog; deltagande budget; Social Sciences;

    Abstract : Den offentliga sektorn står inför utmaningar när det kommer till digitalisering och medborgare har höga förväntningar på att den offentliga sektorn ska vara effektiv och erbjuda högkvalitativ service. År 2018 tilldelades den portugisiska kommunen Cascais ett pris från organisationen World Summit Awards för sin digitala plattform City Points Cascais inom kategorin, Digital Innovation in Government and Citizen Engagement. READ MORE

  6. 10. Factors affecting Chinese consumers buying luxury goods overseas

    University essay from Linnéuniversitetet/Institutionen för nationalekonomi och statistik (NS)

    Author : Jiaxin Zhang; [2019]
    Keywords : Luxury goods; buying behavior; service; quality; price; culture; brand awareness; convenience of payment; needs for information interaction through social media;

    Abstract : Since the improved people’s living standard, luxury buying has increasingly spread in popularity, especially in developing countries. Conspicuous consumption has resulted in this luxury buying among consumers. READ MORE