Essays about: "service quality culture"

Showing result 21 - 25 of 52 essays containing the words service quality culture.

  1. 21. Making women’s casual wear cycling friendly : New method for merging styles in fashion

    University essay from Linnéuniversitetet/Institutionen för design (DE)

    Author : Maria Modzelewska; [2015]
    Keywords : design; fashion; slow fashion; design sustainability; cycling; city cycling; cycling friendly wear; cycling friendly casual; casual clothing for cycling; activewear; sport style; fashion style; city bicycle commuters;

    Abstract : Urban bicycling is a big growing trend between men and women across the world. People seem to have become more aware of the numerous benefits of riding a bike, as well as more health oriented and environmentally friendly. Sweden is one of the countries with so called strong bicycle culture. READ MORE

  3. 22. Customer Satisfaction in the Higher Education Industry

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Ann-Christin Fischer; Punyasooree Suwunphong; [2015]
    Keywords : customer satisfaction; service quality; service marketing; international stu- dents; higher education; culture shock; Mathematics and Statistics;

    Abstract : Abstract Introduction: Understanding customer satisfaction is a central objective of organiza- tions. Besides, satisfaction is an indicator of how customers perceive the quality of an offered product or service. READ MORE

  4. 23. Key Strategic Drivers of Customer Engagement : A managerial perspective in the Swedish pension industry

    University essay from Uppsala universitet/Företagsekonomiska institutionen

    Author : Eric Jonsson; Lars Ohlson; [2015]
    Keywords : Customer engagement; Strategic drivers; Internal factors; Managerial perspective;

    Abstract : Customer engagement has become a hot topic in business journals emerging in the beginning of 2000s, elucidating a new paradigm of marketing science. Despite an increased interest in engagement, both academics and practitioners lack an explicit understanding of the focal firm’s role in the creation of engagement and how a firm’s internal factors contribute to the creation of customer engagement. READ MORE

  5. 24. Service Quality & Customer Satisfaction: A case study in Banking Sector

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Sara Qadeer; [2014]
    Keywords : ;

    Abstract : The aim of this research is to analyze the impact of service quality on customer satisfaction.  A sound association is found between customer satisfaction and the quality of service provided by the companies. READ MORE

  6. 25. "How convenience, employees and servicescape, influenced by cultural differences, affect customer experience in banks" : a cross-cultural study comparing Sweden and the United States.

    University essay from Högskolan Kristianstad/Sektionen för hälsa och samhälle

    Author : Dylberina Koci; Amanda Sidark; [2014]
    Keywords : Banks; customer experience; convenience; employees; servicescape; cross-cultural; cultural differences; Hofstede; masculinity vs. femininity; Sweden; the United States;

    Abstract : The importance of customer experience in the banking sector is steadily increasing due to product similarity, competition and the global expansion. Additionally, in the twenty-first century, the focus has shifted from a service-based to an experience-based economy where senses, feelings, impressions, perceptions and emotional connections have become central. READ MORE