Essays about: "survey in hotel"

Showing result 1 - 5 of 33 essays containing the words survey in hotel.

  1. 1. Do reviews really affect your hotel decision? : A study about what impact reviews have on the consumers buying decision in the hotel industry.

    University essay from Jönköping University/IHH, Företagsekonomi

    Author : Sebastian Davidsson; [2023]
    Keywords : Hotel booking; Online reviews; Consumer decision making process; E-Word-of-mouth;

    Abstract : Background Today the hotel industry has become very digitalized compared to when there was only a travel catalogue to look in. Nowadays people search for information about hotels and read reviews from past guests online. There are different kinds of accommodations and lately it has become popular with shared services like Airbnb. READ MORE

  3. 2. Needed and wanted? The effects of Green Marketing on Customer Satisfaction in the hotel industry.

    University essay from Umeå universitet/Företagsekonomi

    Author : Maike Strube; [2022]
    Keywords : Green Marketing; Customer Satisfaction; Hotel Industry;

    Abstract : The purpose of this study is to analyze if green marketing influences customer satisfaction significantly in the hotel industry in Umeå. Several green practices are tested to create an overall picture of the behavior on the market. These are Water Conservation, Energy Conservation, Waste Management, Food Management and Labeling. READ MORE

  4. 3. Change in guest behavior during the COVID-19 pandemic : Research study of health spa hotels in Slovakia

    University essay from Södertörns högskola/Turismvetenskap

    Author : Veronika Madunická; [2022]
    Keywords : Hotel industry; COVID-19 pandemic; Guest behavior; Global pandemic; Slovakia; Health spa hotels; Behavioral impact;

    Abstract : The global tourism and hotel industry have been among the fastest-growing sectors for years. However, the global pandemic of COVID-19 caused extreme disruption and changed the situation all around the globe. READ MORE

  5. 4. Do different sources of social support moderate differently between job insecurity and individual and organizational outcome variables?

    University essay from Stockholms universitet/Psykologiska institutionen

    Author : Lygian Syoufani; [2022]
    Keywords : job insecurity; worklife interference; job satisfaction; turnover intention; social support supervisor; social support colleague; tourism; trade; hospitality;

    Abstract : This study aimed to determine whether different sources of social support play different roles in moderating job insecurity and its outcomes, identify which source of support is more important and whether there are gender differences in terms of interest variables between men and women. This research was intended to support business actors and employees from the trade, tourism, and hotel sectors by providing the necessary support to manage the consequences of work-family interference, job satisfaction, and turnover intentions associated with job insecurity. READ MORE

  6. 5. Reaching the Service Recovery Paradox : Using the Anchoring Effect to Reduce Required Monetary Compensation

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Jesper Björkman; Nathalie Kron; [2022]
    Keywords : service failure; service recovery; service recovery paradox SRP ; anchoring effect; cognitive bias;

    Abstract : Aim: When service failures occur, companies must use service recovery actions to recover customer satisfaction. The service recovery paradox refers to the paradox which occurs when a customer is more satisfied after successful service recovery, than they would have been if no failure had occurred. READ MORE