Essays about: "the influence of service quality"

Showing result 21 - 25 of 131 essays containing the words the influence of service quality.

  1. 21. Do you mind talking to a chatbot? : A quantitative study about how chatbots affect the digital customer experience within Swedish banks. 

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Anna Hultman; Mikaela Zarki; [2021]
    Keywords : Artificial Intelligence; Chatbot; Swedish Banking Sector; Technical Quality; Technical Service Quality; Customer Experience; Customer Satisfaction.;

    Abstract : This bachelor's degree thesis aims to increase the understanding of how chatbots affect the digital customer experience within Swedish banks. Furthermore, this study examines how bank chatbot's technical quality affects the digital customer experience. READ MORE

  3. 22. Furniture rental – the new way to consume furniture? : Attitudes and intentions to choose furniture rental as an alternative consumption model

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Julia Buch; Jakob Trenk; [2021]
    Keywords : Attitude; Intention; TRA; Theory of Reasoned Action; TPB; Theory of Planned Behavior; furniture; renting; Sharing Economy; Collaborative Consumption; Access-Based Consumption; Product-Service-Systems; Germany;

    Abstract : Background: Fast furniture is a growing trend similar to fast fashion and fast food, implying that manufacturers produce large quantities of inexpensive furniture. At the same time, consumers use the furniture shorter and replace it more frequently. READ MORE

  4. 23. Consumer Loyalty in Sharing Economy : A Case on Transport Sharing Economy

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Rownak Tabassum Orthee; Linfeng Wang; [2021]
    Keywords : Sharing Economy; Customer Loyalty; Transport Service;

    Abstract : Sharing economy (SE) has become a major business on a global stage, given that many of the companies involved have grown to become some of the leading firms in terms of investment and reach. Examples include companies in the transportation and car service sectors along with the lodging services. READ MORE

  5. 24. FACTORS INFLUENCING STUDENTS’ PERCEPTION OF USEFULNESS OF CANVAS AS A LEARNING MANAGEMENT SYSTEM

    University essay from Göteborgs universitet/Institutionen för pedagogik, kommunikation och lärande

    Author : Thu Dang; [2020-11-17]
    Keywords : Learning management system; adult learners; user behaviors; acceptance of use of technology;

    Abstract : Purpose: The primary aim of the study is to find out students’ perception of usefulness of Canvas as a learning management system and factors that might influence their perceived usefulness of Canvas. Theory: There are several theories utilized to explain the phenomenon emerging in the study and to understand more about the subject matter. READ MORE

  6. 25. INNOVATION DIFFUSION AT SMART EYE - How can Smart Eye influence the rate of diffusion of their product SAIDMS?

    University essay from Göteborgs universitet/Graduate School

    Author : Angus Palmberg; [2020-07-23]
    Keywords : ;

    Abstract : Road accidents cause millions of deaths and cost around 3% of annual GDP for most countries every year, 80-90% of which are due to human error. European and Chinese authorities have put regulations in place, calling for increased use of advanced monitoring systems which can reduce fatalities and costs associated with road accidents. READ MORE