Essays about: "the influence of service quality"

Showing result 11 - 15 of 131 essays containing the words the influence of service quality.

1. 11. The Role of Language and Race Representation in Healthcare Communication and Its Effect on Message Perception : A Case Study on the Perception of English Versus Arabic Healthcare Communication in Cairo, Egypt

   University essay from Malmö universitet/Institutionen för konst, kultur och kommunikation (K3)

   Author : Ramy Nasralla; [2023]
   Keywords : Communication; social identity; post colonialism; language; race;

   Abstract : Abstract  Background: Healthcare communication by nonprofit organizations, such as the WHO, is facing challenges in today’s interconnected world. Healthcare communication has profound impact on human lives, such as on well-being. READ MORE

3. 12. Beyond the logo: the role of branding in B2B services : A case study on the perceptions of the influence of branding in the purchase of recruitment services

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Simone Johansson; Alva Thiel; Jennie Wallin; [2023]
   Keywords : B2B buying behaviour; Branding; Service industry; Service branding;

   Abstract : Background: In the last decade, digitalisation and globalisation have intensified competition and customer power, making price and quality minimum requirements rather than differentiators. As a result, branding has become crucial in the B2B context for creating competitive advantage and customer loyalty. READ MORE

4. 13. Diversity and Team Performance in Banks : A qualitative analysis of how workplace diversity and team performance are related: A study of Swedish banks

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Idiris Abiib; Richardo Mezher; [2023]
   Keywords : ;

   Abstract : Background: Given the rise of multiculturalism in Sweden and the need for businesses to adapt, this topic is particularly relevant for Swedish banks. Moreover, it provides background information on the Swedish banking sector, highlighting its historical development and the influence of digitalisation on services. READ MORE

5. 14. Last Mile Delivery - Examination of Customer Satisfaction regarding Parcel Lockers

   University essay from

   Author : Valerie Brunner; Wanda Majcher; [2022]
   Keywords : Parcel Lockers; Customer Satisfaction; Last Mile Delivery; Satisfaction Model; Last Mile Delivery Place; Self-Collection Service;

   Abstract : Background: The strong growth of e-commerce and the connected last mile delivery problems as well as the increasing customer demands have driven forward delivery innovations in the past years. One of them, parcel locker networks, were developed and have been growing for several years. READ MORE

6. 15. Evaluation of Building Forms: An analytical study on environmental impact and energy performance

   University essay from Lunds universitet/Avdelningen för Energi och byggnadsdesign; Lunds universitet/Institutionen för arkitektur och byggd miljö

   Author : Shivani Mutatkar; Marianna Ciepiela; [2022]
   Keywords : Building form; Form factor; Energy demand; Environmental impact; Global warming potential; Technology and Engineering;

   Abstract : The study consisted of an analysis of buildings with different forms, based on residential archetypes, and an assessment of their energy demand and environmental impact, for Swedish conditions. A Shoebox Study was performed, including seven building archetypes, developed by assembling basic units, shaped like a shoebox. READ MORE