Essays about: "the influence of service quality"

Showing result 16 - 20 of 131 essays containing the words the influence of service quality.

  1. 16. Perception Of The Usefulness Of The Balanced Scorecard In Operational Performance Management During The Covid-19 Pandemic : – A Case Study Of Warehouse Operation.

    University essay from Linnéuniversitetet/Institutionen för ekonomistyrning och logistik (ELO)

    Author : Jyotsana Lata; Ann Sarah George; Chioma Ngeleh; [2022]
    Keywords : Operational Performance Management; Balanced Scorecard; Warehouse Performance Management; Covid-19 Pandemic; Disruption.;

    Abstract : Abstract Purpose: This study aims to explore the usefulness of the Balanced Scorecard in an organization considering the disruptions caused by the Covid-19 pandemic in a warehouse. Furthermore, the Operational Performance Management of Atea Logistics AB (an IT infrastructure service provider warehouse) during the Covid-19 pandemic is presented with regards to the quality and delivery objectives form the customer perspective of the balanced scorecard along with how it helped Atea prepare for future disruptions. READ MORE

  3. 17. Impact of Customer Satisfaction and Trust in the Context of a Business Ecosystem on Customer Retention in Online Retailers.

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Lily Rutström; [2022]
    Keywords : Customer loyalty; Customer retention; Trust; Customer satisfaction; Online retailer; Business ecosystem; Online customer experience; Perceived value; E-service quality; Amazon;

    Abstract : Customer retention also referred to as Customer loyalty has been proven to be an important factor in the success of online retailers. However, recent research has shown that many online retailers are still unenlightened on the elements they need to focus on in order to retain their customers. READ MORE

  4. 18. Will We Like or Not: Examining the factors that influence consumers’ attitude towards live streaming e-commerce.

    University essay from Jönköping University/IHH, Företagsekonomi

    Author : Zhiyu Chen; Jiabao Guo; [2022]
    Keywords : Live streaming E-commerce; Satisfaction; Marketing; and Consumer’s attitudes; cognitive perception.;

    Abstract : Background: With the rapid development of information technology, social media and e-commerce platforms have become increasingly popular among consumers. Live streaming e-commerce is a new shopping pattern that has emerged in the process of development. READ MORE

  5. 19. Confounder Parsing for Text Matching

    University essay from Göteborgs universitet/Institutionen för data- och informationsteknik

    Author : Jannes Reichl; Johan Rönkkö; [2021-07-06]
    Keywords : Text matching; confounder parsing; causal inference; covariate balance; International Monetary Fund; policy evaluation;

    Abstract : In observational studies for policy evaluation, matching is used in service of causal inference to simulate randomization and thus reduce selection bias that might occur when treatment assignment differs systematically. This is done by balancing the distribution of confounding covariates measured before treatments. READ MORE

  6. 20. The Impact of Service Quality on Customer Satisfaction in Hotel Business Development : Correlation Between Customer Satisfaction and Service Quality

    University essay from Karlstads universitet

    Author : Dider Bhuian; [2021]
    Keywords : service quality; hotel industry; customer satisfaction; descriptive methodology;

    Abstract : This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. READ MORE