Essays about: "thesis on customer satisfaction"

Showing result 1 - 5 of 170 essays containing the words thesis on customer satisfaction.

  1. 1. The potential of using digital lockers as a delivery and return method for online purchasing of clothes

    University essay from Göteborgs universitet/Graduate School

    Author : Junyao Song; Gisela Gamborg Nielsen; [2017-06-29]
    Keywords : Last mile deliveries; digital lockers; e-commerce of clothes; customer satisfaction; customer experience; travel behaviour;

    Abstract : This thesis was written with the purpose of investigating the potential for using digital lockers as a last mile delivery method for e-commerce of clothes. Moreover, the thesis also aims at determine how online shopping of clothes and last mile deliveries affect the travel behaviour of the customers. READ MORE

  2. 2. The important part is that we have established a relationship, then we can conduct business : Cultural conflicts and dilemmas in international business

    University essay from Högskolan Kristianstad/Sektionen för hälsa och samhälle; Högskolan Kristianstad/Sektionen för hälsa och samhälle

    Author : Lucas Christensson; Oskar Svensson; [2017]
    Keywords : Key account management; Relationship Marketing; Cultural conflicts; Cultural dilemmas; Crosscultural communication;

    Abstract : Recent literature state that the relationship between buyers and sellers has gained more and more importance in business-to-business segments. The distribution of products may even end up in the shadow of these important relationships. READ MORE

  3. 3. Return Policy Signaling: An Explorative Study of Swedish E-tailers’

    University essay from Lunds universitet/Institutionen för service management och tjänstevetenskap

    Author : Rahim Saleh; [2017]
    Keywords : Return policies; Signaling theory; Information asymmetry; E-commerce.; Social Sciences;

    Abstract : Purpose: Return policies are an important component for consumers when making a decision to transact with an E-tailer, as such it is equally important for E-tailers’ that the returns policy aids in this decision by reducing information asymmetry. While lenient return policies have the ability to influence the customer positively, they are also subject to opportunistic behavior from consumers, as such E-tailer’s face considerable uncertainty about how to set returns policies. READ MORE

  4. 4. The relation between dissatisfied customers and the motivation to engage in negative eWOM on a service organizations social community

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle; Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Josephine Bennegren; Fredrik Hagelqvist; [2017]
    Keywords : ;

    Abstract : Engagement in social communities online have in the recent years showed a great globalpopularity. Both private people and organizations are using online social communities toposition themselves, taking place on different social media platforms. READ MORE

  5. 5. Project Success : Identifying critical success factors and success criteria

    University essay from Uppsala universitet/Företagsekonomiska institutionen; Uppsala universitet/Företagsekonomiska institutionen

    Author : Dasara Hoxha; Sarmad Baseel; [2017]
    Keywords : Success Factors; Success Criteria; The Factor School; Project managers; project-based companies;

    Abstract : The thesis purposes is to explore how project managers work with project management in practice and as well study the relevance and applicability of the traditional frameworks in project-based companies. In this study we have focused on success factors and success criteria. READ MORE