Essays about: "thesis on customer satisfaction"

Showing result 1 - 5 of 158 essays containing the words thesis on customer satisfaction.

  1. 1. Retail Management: factors influencing profit maximization and customer satisfaction. : A case study of airport operations and concession management.

    University essay from Umeå universitet/Företagsekonomi

    Author : Jamila Alieva; [2017]
    Keywords : retail management; operations management; airport retail management;

    Abstract : Airport performance is highly depended on effective retail management and management of airport concession. This thesis is tend to find the answer for two research questions developed, with a purpose to offer optimization of the dependency in a most convenient way: What are the factors influencing successful retail operations in airports?andHow to increase profit maximization and customers satisfaction through effective concession management? The purpose of these research questions is to discover what is retail management in airport business sector. READ MORE

  2. 2. The Flying Frustration : A study of customer frustration within the SAS EuroBonus program

    University essay from Högskolan i Jönköping/IHH, Marketing and Logistics; Högskolan i Jönköping/IHH, Marketing and Logistics

    Author : Amanda Simmeborn; Paulina Åberg; [2016]
    Keywords : Customer frustration; Satisfaction construct; Frequent flyer program;

    Abstract : In today's competitive marketplace, relationship marketing has become an important factor. Companies want to achieve customer loyalty through sustainable long-term relationships with customers, especially in the service industry. Thus, companies implement loyalty programs, and conduct consumer research to evaluate the success of these programs. READ MORE

  3. 3. Improving Knowledge of Truck Fuel Consumption Using Data Analysis

    University essay from Linköpings universitet/Reglerteknik; Linköpings universitet/Logistik- och kvalitetsutveckling

    Author : Sofia Johnsen; Sarah Felldin; [2016]
    Keywords : big data; Total Quality Management; trucks; automotive; fuel consumption; logged vehicle data; customer usage data; aggregated data; big-data plan; big data management; data analysis; data mining; Principal Component Analysis; Factor Analysis; k-means Clustering; Hierarchical Clustering; Principal Component Regression; Regularization; Lasso; Elastic Net;

    Abstract : The large potential of big data and how it has brought value into various industries have been established in research. Since big data has such large potential if handled and analyzed in the right way, revealing information to support decision making in an organization, this thesis is conducted as a case study at an automotive manufacturer with access to large amounts of customer usage data of their vehicles. READ MORE

  4. 4. Asperities of Revenue Management - The effects on price fairness perceptions.

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

    Author : Carl-Oskar Bergh; [2016]
    Keywords : Revenue management; Price fairness perceptions; Dual entitlement; Social comparison; Pricing;

    Abstract : In the recent past there has been a significant increase in the adoption and use of various dynamic pricing and revenue management strategies in consumer product and service sectors. The overall goal of these strategies is often to maximize the revenue of the firm. READ MORE

  5. 5. Measuring Circularity and Customer Satisfaction of Product-Service Systems at IKEA

    University essay from KTH/Industriell ekologi

    Author : Carolina Togård; [2016]
    Keywords : Key words:;

    Abstract : An increasing number of business leaders, companies, organizations and policy makers are realizing that the current linear “take-make-waste” economic model is not sustainable and need to be changed in order to decouple economic growth from natural resource consumption. One way to achieve this is to make a transition from the linear economy to a circular economy in which material flows are circular so that access to products is possible with minimum extranction of natural resources and waste generated. READ MORE