Essays about: "thesis on customer satisfaction"

Showing result 1 - 5 of 162 essays containing the words thesis on customer satisfaction.

  1. 1. The relation between dissatisfied customers and the motivation to engage in negative eWOM on a service organizations social community

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle; Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Josephine Bennegren; Fredrik Hagelqvist; [2017]
    Keywords : ;

    Abstract : Engagement in social communities online have in the recent years showed a great globalpopularity. Both private people and organizations are using online social communities toposition themselves, taking place on different social media platforms. READ MORE

  2. 2. Business Software Engineering Processes : An Analytics Case Study

    University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

    Author : Georgios Kallergis; [2017]
    Keywords : ;

    Abstract : Using Information Technology (IT) solutions to automate business processes has been the norm for many organizations in recent years. Despite the great benefits an enterprise can reap from adopting such solutions, developing ones own IT solution is not as easy as it might seem. READ MORE

  3. 3. Retail Management: factors influencing profit maximization and customer satisfaction. : A case study of airport operations and concession management.

    University essay from Umeå universitet/Företagsekonomi

    Author : Jamila Alieva; [2017]
    Keywords : retail management; operations management; airport retail management;

    Abstract : Airport performance is highly depended on effective retail management and management of airport concession. This thesis is tend to find the answer for two research questions developed, with a purpose to offer optimization of the dependency in a most convenient way: What are the factors influencing successful retail operations in airports?andHow to increase profit maximization and customers satisfaction through effective concession management? The purpose of these research questions is to discover what is retail management in airport business sector. READ MORE

  4. 4. Exploring the Future of Personalized Digital Customer-Bank Relationships - A Case Study of a Large Swedish Bank Facing a Digital Paradox

    University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Rosie Azimi; Matilda Karlsson; [2017]
    Keywords : Service personalization; Digital Banking; Customer Satisfaction; Digital Closeness; Personalization-Privacy Paradox;

    Abstract : Right now, a digital paradox is becoming increasingly evident in the Swedish banking sector. Never before have banks had the opportunity to be as close to customers as today. Despite this, banks have never been perceived this distant. READ MORE

  5. 5. The Flying Frustration : A study of customer frustration within the SAS EuroBonus program

    University essay from Högskolan i Jönköping/IHH, Marketing and Logistics; Högskolan i Jönköping/IHH, Marketing and Logistics

    Author : Amanda Simmeborn; Paulina Åberg; [2016]
    Keywords : Customer frustration; Satisfaction construct; Frequent flyer program;

    Abstract : In today's competitive marketplace, relationship marketing has become an important factor. Companies want to achieve customer loyalty through sustainable long-term relationships with customers, especially in the service industry. Thus, companies implement loyalty programs, and conduct consumer research to evaluate the success of these programs. READ MORE