Developing a wafer with customer amenity—an application of Kansei engineering

Abstract: New food product development is so often confronted with failure in the market. One of the significant reasons is, nowadays, the customer preference is no longer simply only determined by a few factors rather a combination of various needs. This article presents an affective engineering methodology “Kansei Engineering” which can tailor the product by the customer need. This methodology is able to assist the food product developer to connect the consumer affection with the product properties in order to develop the food product with the most affective influence deep in customer’s mind associated with product. Using this systematic affective methodology “Kansei engineering” approach would help the company to develop the food with consumer amenity.