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1. 1. Summarization and keyword extraction on customer feedback data : Comparing different unsupervised methods for extracting trends and insight from text

   University essay from Umeå universitet/Institutionen för matematik och matematisk statistik

   Author : Therése Skoghäll; David Öhman; [2022]
   Keywords : Unsupervised learning; Natural Language Processing; Text Summarization; Keyword Extraction; K-means; YAKE!; BERT;

   Abstract : Polestar has during the last couple of months more than doubled its amount of customer feedback, and the forecast for the future is that this amount will increase even more. Manually reading this feedback is expensive and time-consuming, and for this reason there's a need to automatically analyse the customer feedback. READ MORE