Essays about: "customer relationship management - ph.d thesis"
Found 1 essay containing the words customer relationship management - ph.d thesis.
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1. The Aronda "Black Box" - Bridging the Gap of Mistrust in Insurance Service Relationships : A Study of Damage Adjustment as a Critical Episode
University essay from Akademin för hållbar samhälls- och teknikutvecklingAbstract : Problem: The nature of insurances, and indeed the customer-provider relationship in insurance services, lends itself to distinctive characteristics. These characteristics have particular implications on overall perceived service and relationship quality, and thus customer retention. READ MORE
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