Essays about: "master thesis electronic commerce"

Found 1 essay containing the words master thesis electronic commerce.

  1. 1. Electronic Commerce : -In Customer Service We Trust

    University essay from Ekonomihögskolan, ELNU

    Author : Markus Svensson; Viktor Petersson; [2011]
    Keywords : customer service; customer service online; E-commerce; electronic-commerce; trust; trust online.;

    Abstract : Master Thesis in Business Administration and Marketing, School of Economics at Linnæus University, 4FE02E, Spring 2011  Authors: Viktor Petersson and Markus Svensson  Tutor: Åsa Devine  Examiner: Sarah Philipsson  Title: Electronic Commerce - In Customer Service We Trust  Background: Technological innovations have changed the business environment, and using E-commerce has increased in importance over the last decade. Two aspects that have been discussed within E-commerce are the possibilities and concerns of offering customer service and communicate trust towards customers. READ MORE