The Impacts of Outsourcing on the Organisation & Economy : A Critical Look on Ericsson Transmission Planning Outsourced to India

Abstract: Globalisation is a phenomenon that has made the world shrink and business has crossed borders. To add over the advancement in technology has made this much easier. Companies are now indulging in outsourcing for many reasons. Recently, an increasing number of British firms have outsourced the IT and IS to India and other countries. Specifically, this study evaluates the Ericsson outsourcing its transmission planning to India and why are they doing so and how are they managing them. It also evaluates how the outsourced departments can work efficiently providing excellent customer service and thus increasing the business. This study adopts a primary mixed research approach involving a questionnaire as well as interview. The findings from the primary sources give a view and description of Ericsson outsourcing its transmission planning to India the views about the employees and the management. The reasons for outsourcing and how they are managing the outsourced department along with the future of outsourcing within Ericsson and that also provides the picture of outsourcing in general.