Beyond Disruptions: Optimizing Supply Chain Resilience : A qualitative and quantitative analysis of the aftermarket supply chain

Abstract: The world is changing, what has been known to work has been put to the test when both the geopolitical and the environmental climate are changing. War, a pandemic, material shortage, financial difficulties and an overall dis- tressed global transportation sector have shown that the ever-more important topic of resilience is crucial to stay relevant in today’s competitive markets. Companies are therefore switching focus towards ensuring sufficient supply chain resilience capabilities to handle these ever-changing situations on the global market.  In this thesis, we focus on how Volvo SML is working with resilience today, and how graph theory and optimisation can be useful tools when analysing a supply chain’s resilience. We made a qualitative analysis by conducting inter- views with employees and comparing our findings with capabilities related to resilience. In addition, we conducted a quantitative analysis by constructing a simulation of the supply chain, comparing two topology metrics and two op- timisation metrics, to analyse the robustness of the aftermarket supply chain.  We analysed the data and summarised the insights gathered from the inter- views using a resilience capability framework. Volvo SML proved to be agile and reactive when dealing with disruptions but is missing some key capabil- ities during the pre-and post-disruption phases. Some areas of improvement we identified were: robustness, collaboration and redundancy. We proved that the simulation is useful when evaluating the robustness of a supply chain, and we showed that a more flexible way of working would improve the overall robustness of Volvo SML’s aftermarket supply chain.