Empirical Evaluation of Using Contextual Methods to Describe Digital Work Environment: Survey Study at Reykjavik University

Abstract: Digitalization in work environment has been a trend in recent years and has profound impact on the way people work. We see the application of digital technologies in workplace greatly benefits people’s daily work, but we also notice health problems such as stress and pressure caused by poorly designed software systems. Two methods, to be used in software development, were proposed to improve the user experience of the software systems. The methods, Contextual Persona method and Contextual Think-Aloud method are supposed to extend IT professionals’ understanding of contextual factors when developing software systems. In this paper, we study students’ perception on the usage of the contextual methods through questionnaire-based survey. We identified the positive and negative aspects of using the contextual methods, and suggestions for improvement. Moreover, we conclude that using the contextual methods is helpful to deliver software systems that are well suited in users’ work environment, and therefore provide a better user experience for the users.