The impact of Task-Technology Fit on user performance within an Applicant Tracking Software : A qualitative study on the Bullhorn system

University essay from Linnéuniversitetet/Institutionen för informatik (IK); Linnéuniversitetet/Fakulteten för teknik (FTK)

Author: David Do; Daniel Ohlsson; [2018]

Keywords: task-technology fit; technology to performance chain; user experience; user performance; qualitative research; applicant tracking software; evaluation; candidate prioritization; task-technology fit; technology to performance chain; användarupplevelse; användarens prestation; kvalitativ forskning; applicant tracking software; utvärdering; kandidat-prioritering.;

Abstract: The possibilities that exist with today’s online environments are huge. Today more data than ever before is stored each day in different forms online, and it is steadily increasing. With increasing amounts of data in the online databases, the need for evaluation and optimization in information systems is ever increasing. The field studies within this project was done on demand by a recruitment agency located in Great Britain. The main area of this study was to investigate the user experience and workflow within an applicant tracking software (ATS). With the Task-Technology Fit (TTF) theory as theoretical framework, this study aimed to apply this theory in the evaluation of the ATS called Bullhorn, by evaluating the match between Task characteristic and Technology characteristic through qualitative methods. Results shows how user experience and performance is affected by the current TTF construct.

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