Essays about: "customer perception on quality of service"

Showing result 6 - 10 of 50 essays containing the words customer perception on quality of service.

1. 6. Inside-Out : Investigating the link between internal marketing and service quality in Swedish retail

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Ebba Svensson; [2020]
   Keywords : Employee satisfaction; Internal marketing; Retail market; Service quality; Store managers;

   Abstract : This thesis is a qualitative research that provides an understanding of store managers perception of internal marketing on the Swedish retail market. It also describes how the store managers use internal marketing to guide their frontline employees to deliver high quality service. READ MORE

3. 7. Customer’s perceptions in Last-mile delivery service

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Ngoc Anh Trinh; [2019]
   Keywords : Last-mile delivery; logistics service quality; perceived value; satisfaction; loyalty; hierarchical construct.; Social Sciences;

   Abstract : Purpose – Increasingly, last mile logistics is driven by customer-oriented strategies that requires better understanding of customers’ perceptions. This thesis views last-mile delivery as a service and aims to examine the relation of logistics service quality and other constructs used in service management literature to measure customers’ perception. READ MORE

4. 8. Moving from customer feedback to organizational learning : A case study of a Swedish DSO

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Alexander Skogsberg; Marja Wedberg; [2019]
   Keywords : customer feedback; customer-orientation; knowledge transfer; regulated monopoly; kundfeedback; kundorientering; kunskapsöverföring; reglerat monopol;

   Abstract : Customer-orientation is a strategy that has been adopted by many organizations. This strategy refers to the ability to assess the customer's perception of the service quality, for instance through customer feedback. Customer feedback can be acquired through surveys or given to the frontline employees. READ MORE

5. 9. Effects of Perceived Risks on Online Shopping Behavior

   University essay from Mittuniversitetet/Institutionen för ekonomi, geografi, juridik och turism

   Author : Abu Bakr Nadeem Azhar; [2019]
   Keywords : Online Shopping; Perceived Risks; Online buyers; Online non-buyers; Online Shopping Behavior;

   Abstract : Online shopping is rapidly expanding across the globe including developing markets. The consumer is under the perception of different types of risks associated with online shopping which may damage him. READ MORE

6. 10. Service Quality in Accounting Firms: its Effect on Client Satisfaction and Loyalty : A quantitative study based on the Swedish listed companies

   University essay from Karlstads universitet/Handelshögskolan (from 2013)

   Author : Mohammed Ahmed; [2018]
   Keywords : Quality of service; SERVQUAL; SERVPERF; customer loyalty; customer satisfaction; Accounting firms; Nasdaq Stockholm OMX.;

   Abstract : Abstract Background: The quality of service is considered as an essential component in any service industry. It has been evolved in service marketing and has often been used in other research fields and sectors. READ MORE