Essays about: "customer satisfaction in public services"

Showing result 1 - 5 of 11 essays containing the words customer satisfaction in public services.

1. 1. Assessing the value of advice : Evaluation approaches of small management consulting firms

   University essay from Umeå universitet/Företagsekonomi

   Author : Niklas Grufman; Cornelia Larker; [2020]
   Keywords : Management consulting; Evaluation; Knowledge Intensive Services; Customer satisfaction; Relationship management; Performance-based pricing;

   Abstract : Whilst utilization of management consulting services has become an integral part of the contemporary economy and functioning of many organizations, intangibility leaves clients unable to predict or objectively assess the values created in consulting engagements. According to scholars, attempts to counteract the principal-agent related risks of opportunism and divergent incentives are expected to increase following higher competition, consumer awareness and anticipated increased demand for performance-based pricing. READ MORE

3. 2. Mobile CRM (mCRM) : A CASE STUDY OF MOBILE CRM STRATEGIES

   University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

   Author : Rehan Shaikh; [2015]
   Keywords : Customer relationship management CRM ; mobile CRM mCRM ; mobile services; customer loyalty; customer acceptance; technology acceptance model;

   Abstract : Mobile technology has evolved drastically over the years, and so has the customer’s perception of and expectations on mobile services. Mobile phones have become the essential part of customer’s life style and they expect consumer services to be available on mobile phone. READ MORE

4. 3. Temporal and spatial variability of determinants of satisfaction with public transport in Sweden

   University essay from KTH/Systemanalys och ekonomi

   Author : Roberto Fernández Abenoza; [2014]
   Keywords : ;

   Abstract : Measuring and analysing satisfaction with public transport services facilitates service performance monitoring, market analysis, benchmarking and the identification of priority areas. The systematic and regular collection of information concerning satisfaction enables to investigate how passengers’ satisfaction as well as its determinants changes over time and space. READ MORE

5. 4. THROUGH THE EYE OF THE CUSTOMER : A STUDY OF HOW CORPORATE BRAND IMAGE IMPACT CUSTOMER LOYALTY AND CUSTOMER SATISFACTION IN THE TRAVEL INDUSTRY

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Stephanie Ekorn; Silvia Khan; [2014]
   Keywords : Corporate Brand Image; Public Relations; Customer Satisfaction; Customer Loyalty; Travel Industry; Service Branding;

   Abstract : An important question in today’s research on marketing is in what way a company can influence how customers perceive their brand and in what way they can facilitate customer retention. The aim with this paper is to research the impact the corporate brand image has on customer satisfaction and customer loyalty within the travel industry to further the understanding of how branding activities influence customer preferences. READ MORE

6. 5. A study of optimizing the Processing time for Building permits : Study Case: Tyresö municipality

   University essay from KTH/Fastigheter och byggande

   Author : Sara Alizadeh Amirbeigi; [2013]
   Keywords : Building permit –Processing time-Service oriented organization- Communication- Municipality –Total Quality Management-Service guarantee-; Bygglov-Bygglov handläggningstid-kommunikation- Servicegaranti-Kommun-;

   Abstract : There are rules in urban development and the construction industry, which encourages organizations to work according to standards and approved codes. For example: it is required by law for all property owners to apply and obtain a permit in order to carry out an action in construction building. READ MORE