Essays about: "importance of employees in banking services"

Found 2 essays containing the words importance of employees in banking services.

1. 1. Implementation of Robotic Process Automation : A case study of issues, challenges and success factors for RPA implementation in banking and financial services

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Haris Camo; Simon Harnesk; Niklas Grufman; [2021]
   Keywords : ;

   Abstract : Robotic Process Automation (RPA) is an emerging lightweight IT solution that aims to automate digital but manual business processes and has been particularly useful in the banking and financial services industry. Whilst interest for RPA has been increasing along with the increased pressure on organizations to leverage technology for efficiency to remain competitive, studies show upwards of 50 percent of RPA implementations fail. READ MORE

3. 2. The Importance of People on Delivering Service Quality :   A study in Svenska Handelsbanken of Gävle

   University essay from Institutionen för ekonomi

   Author : Duoli Chen; Minxuan Yu; [2009]
   Keywords : People; Human resource strategy; Employee; Service culture; Service quality; Bank;

   Abstract : Aim: Banks in Sweden appear extend through different distribution channels. The role of branch banking has changed to provide advisory services and sell the banks' products and service which is an approach involves the people interactions. Service employees are associated with the organization service quality and customer satisfaction. READ MORE