Essays about: "service airline"

Showing result 11 - 15 of 35 essays containing the words service airline.

  1. 11. Combine competitive- and service supply chain strategy to evaluate intra-industry convergence : A case study within the European airline industry

    University essay from Högskolan i Jönköping/Internationella Handelshögskolan

    Author : Sylvain Aroma; Long Vu; [2019]
    Keywords : Convergence; intra-industry convergence; airlines; competitive strategy; supply chain strategy;

    Abstract : In what ways do companies within an industry converge? We address this by combining theory on competitive strategy and supply chain strategy to understand how companies can be differentiated in these dimensions. As competitive strategies are affected by internal and external factors, these affect strategy design and resource management of a company in order to remain competitive. READ MORE

  3. 12. Airline Service Failures : A study on relationships between lack of control, emotions, and negative word-of-mouth

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Martina Bankova; Abigail Burkle; Hai Ly Vu; [2018]
    Keywords : Service Failure; Airlines; Negative word-of-mouth;

    Abstract : Service failure within the airline industry has been a prominent topic within the media. Each story of a failure features a disgruntled passenger. Emotions are already high during the consumption of any airline service, and a service failure will bring on а slew of unwanted emotions. READ MORE

  4. 13. The Relationship of Service Quality and Customer Satisfaction in the Airline Industry and the Moderating Effect of the Airline Type

    University essay from Mittuniversitetet/Avdelningen för ekonomivetenskap och juridik

    Author : Julia Scheffler; [2018]
    Keywords : ;

    Abstract : .... READ MORE

  5. 14. Applying Revenue Management to the Last Mile Delivery Industry

    University essay from KTH/Industriell ekonomi och organisation (Inst.)

    Author : Peter Finnman; [2018]
    Keywords : Revenue Management; Last Mile Delivery; Machine Learning; Supervised Learning; Gaussian Process; Willingness-to-pay; Decision Tree; Dynamic Pricing; Operations Research; Revenue Management Information Flow; Intäktsoptimering; Sista Milen-leverans; Informationsflöden inom Intäktshantering; Maskininlärning; Övervakat Lärande; Gaussiska Processer; Betalningsvilja; Beslutsträd; Dynamisk Prissättning; Verksamhetsforskning;

    Abstract : The understanding of what motivates a customer to pay more for a product or service has al-ways been a fundamental question in business. To the end of answering this question, revenue management is a business practice that revolves around using analytics to predict consumer behavior and willingness-to-pay. READ MORE

  6. 15. Predicting Customer Lifetime Value : Understanding its accuracy and drivers from a frequent flyer program perspective

    University essay from Linköpings universitet/Institutionen för ekonomisk och industriell utveckling

    Author : Kevin Do Ruibin; Tobias Vintilescu Borglöv; [2018]
    Keywords : ;

    Abstract : Each individual customer relationship represents a valuable asset to the firm. Loyalty programs serve as one of the key activities in managing these relationships and the well-developed frequent flyer programs in the airline industry is a prime example of this. READ MORE