The Twisted Logic of Remote Work : A qualitative study on employees’ perceptions and experiences of working remotely in the presence of Covid-19

Abstract: This master thesis highlights employees’ perceptions and experiences of working remotely in the presence of the Covid-19 pandemic. The aim of the thesis is to understand how remote work during pandemic times impacts employees’ perception of their overall working life. In addition to that, it highlights employees’ experience of their social interaction, impression exchange, feedback sharing, trust-building, and performance at work. It strives to illuminate employees’ impression of their work-life balance and the specific company’s organizational culture when working remotely in pandemic times. The research problem is built upon possible reductions of informal interaction between employees when working remotely, which further on can cause separation of teams and a decreased employee identification with the organization. The research problem also has its foundation in the possible blurring of boundaries between two components, personal- and professional life, when working from home. The thesis was formed by a qualitative research approach where the empirical data was collected through semi-structured interviews with employees at a specific company. The analysis illuminates insightful findings with support from previous research, theories, and concepts. The empirical results show that employees have a variety of opinions about their work situation. Some argued for positive work-life balance, workflow, and collaboration, whereas other interviewees pointed out that informal interaction, trust-building, and feedback-sharing suffer when working remotely. Empirical data claim that remote work influences employees’ identification and sense of belonging within organizations, especially for new employees. Additionally, work-life balance became more balanced for some but challenging for others. Another finding shows that the perception and experience about the overall work life and organizational culture might not only be impacted by Covid-19 but also by the fast-growing company size.