Essays about: "Aliakbar Farmahini Farahani"

Found 1 essay containing the words Aliakbar Farmahini Farahani.

  1. 1. Assessment of customers' service quality expectations : Testing the 'Hierarchical Structure for Airport Service Quality Expectations' in a Swedish context

    University essay from Handelshögskolan vid Umeå universitet

    Author : Aliakbar Farmahini Farahani; Emil Törmä; [2010]
    Keywords : service quality; services expectations; airports; passengers;

    Abstract : The ‘Hierarchical structure for airport service quality expectations’ model originally comes from theory of service quality assessment and was created by Fodness and Murray in 2007 after a study at six U.S. airports. It reveals the most important factors that comprise service quality. READ MORE