Essays about: "IT Helpdesk"

Found 2 essays containing the words IT Helpdesk.

1. 1. Decision making for IT service selection in Swedish SMEs : A study with focus on Swedish Small and Medium Sized Enterprises

   University essay from Högskolan i Jönköping/IHH, Informatik

   Author : Amir Hossein Banuazizi Fard; [2014]
   Keywords : Decision Making; IT service selection; Choice; Alternative; Attribute; Heuristics;

   Abstract : Problem There is a lack of knowledge about how Swedish SMEs make decisions on IT service selection. There is also lack of information about the attributes of IT service providers that are most important to Swedish SMEs. READ MORE

3. 2. How to develop an administration tool to fit first-time user who lack expertise knowledge

   University essay from Lunds universitet/Ergonomi och aerosolteknologi

   Author : Samir Chaabi; Marcus Engberg; [2013]
   Keywords : user-interface; design; prototype; administration tool; ikea; Technology and Engineering;

   Abstract : The purpose of this bachelor thesis is to develop an administration tool that will be used by a helpdesk in IKEA IT. The helpdesk members have a lot of responsibilities and have to perform various tasks on a daily basis, thus the goal is to develop an administration tool that has an interface which allows a helpdesk member to perform basic tasks without needing any prior education or experience of the tool. READ MORE