Essays about: "US Airline"

Showing result 1 - 5 of 6 essays containing the words US Airline.

  1. 1. Locating the Effects of Emotional and Aesthetic Labor on Performance Through the Lens of Flight Attendants : —An investigative qualitative study of a low-cost and a premium airline

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Athina Spyridonos; Hala Zeeb; [2023]
    Keywords : aesthetic labor; emotional labor; employee performance; flight attendants; low-cost airline; premium airline; motivation; Herzberg;

    Abstract : This research implemented a multiple case study design to investigate the effects of aesthetic and emotional labor in the premium airline context of Emirates, in comparison to the low-cost airline context of easyJet. This was achieved through the conduct of interviews with flight attendants from each airline as they are the frontline employees who are mostly concerned with the implementation of these standards. READ MORE

  3. 2. Customer driven innovation

    University essay from Institutionen för humaniora och samhällsvetenskap

    Author : Olga Mazur; Katsiaryna Archakova; [2011]
    Keywords : innovation; company; customer involvement; motives; obstacles;

    Abstract : Cooperation between customers and companies has existed for a long time. However, the role of a customer was rather passive and organizations were the ones who dictated their rules and took a leading role in the process of product creation. READ MORE

  4. 3. Do markets react rationally? An event study on the effect of the 2010 volcano eruption on airline stock returns

    University essay from Handelshögskolan i Stockholm/Institutionen för redovisning och finansiering

    Author : Eric Carlson Rydman; Oliver Graedtke; [2011]
    Keywords : event study; market rationality;

    Abstract : In April 2010, a volcano eruption in Iceland caused a temporary flight ban on most of European airspace resulting in a negative financial impact on European airlines in particular. By conducting an event study, we investigate if market participants reacted rationally to the effects of this event. READ MORE

  5. 4. Stock Investors’ Confidence on Low-Cost and Traditional Airlines in Asia During Financial Crisis 2007-2009 : Evidence from Air Asia and Singapore Airlines

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Chin Fei Goh; Karen Tay; [2010]
    Keywords : Air Asia; Singapore Airlines; Stock; Confidence; Investors; Crisis; Asia; Asian Airlines;

    Abstract : The birth of low-cost carriers (LCC) in recent years, have added a new dimension to the aviation business, especially in Asia. There have been several success stories of these LCCs, compared with conventional full-serviced carriers. READ MORE

  6. 5. Service Quality and Customer Preferences : A study of interactional service quality in the airline industry

    University essay from Handelshögskolan vid Umeå universitet

    Author : Markus Lindberg; Emma Löfgren; [2009]
    Keywords : Service quality; interaction; airline industry; emotional labor;

    Abstract : In recent years, large efforts have been put on enhancing effectiveness in organizations. No resources are dispensable, and a dollar saved is a dollar earned. This is probably something that is rather easy to compute and control within the production sector. READ MORE