Essays about: "customer service is always right thesis"

Found 5 essays containing the words customer service is always right thesis.

1. 1. The customer is always right

   University essay from Lunds universitet/Institutionen för strategisk kommunikation

   Author : Barbara Marie Cornelia Bruynooghe; [2014]
   Keywords : Customer complaints; consumer complaints; social network sites; social media; strategic public relations; complaint management; Social Sciences;

   Abstract : “The customer is always right”: A qualitative study of how service-providing companies deal with public customer complaints filed on social network sites. Customers have always voiced their complaints, but with the emergence of the Internet and the rise of social media, the medium they used to do so has changed. READ MORE

3. 2. Performance Management in Self-Managing Teams : A case study of a knowledge-intensive company

   University essay from Industriell marknadsföring och industriell ekonomi; Tekniska högskolan

   Author : Emelie Eriksson; Emelie Öjersson; [2012]
   Keywords : Knowledge-intensive companies; Self-managing teams; Performance management; Goal setting; Performance Feedback; Performance appraisal; målstyrning; feedback; utvärdering;

   Abstract : For many companies, especially the ones that are knowledge-intensive such as consulting companies or service delivery firms, it has been increasingly popular to organize the employees in so called self-managing teams. These teams have proven to increase efficiency as they reduce overhead costs by not having the need of being supervised by a manager. READ MORE

4. 3. Back-Office improvement : When outsourcing is not an option

   University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

   Author : Danel Arismendez Murillo; [2011]
   Keywords : Back office; organizational design; configuration theory;

   Abstract : Many organizations within service industries such as government agencies, banking, healthcare, and healthcare decide to structure their business with the back office – front office design; in this setting the back office handles tasks not involving the customer, while front office involves those activities that deal with the customer through some form of contact or receive input from them. When the time comes than an organization wishes to improve the back office area and achieve enhanced efficiency, and speed; it is commonly suggested that outsourcing will help introduce the intended gains. READ MORE

5. 4. CRM: Software as a Service versus On-premise – benefits and drawbacks

   University essay from Lunds universitet/Institutionen för informatik

   Author : Thanawin Ratametha; Manasa Veeragandham; [2009]
   Keywords : Customer Relationship Management; CRM as a Service; CRM on-demand; Cloud computing; Software as a Service; On-demand software; SaaS’s benefits and drawbacks; CRM as a Service’s benefits and drawbacks; Informatics; systems theory; Informatik; systemteori; Mathematics and Statistics;

   Abstract : Nowadays, most of organizations try to find the best solution to improve their business processes by using advantage of technologies, which are always developing to replace the mistake of traditional version, one of the most critical evolutions in technology system is Customer relationship management (CRM). CRM stakeholders who implementing CRM system or plan to implement CRM system had faced a lot of uncertainty in new technology, in this case, our focus is on CRM as a Service solution. READ MORE

6. 5. Multi Agent Systems and Web Services : Adaptive Workflow in E-Commerce

   University essay from Blekinge Tekniska Högskola/Avdelningen för för interaktion och systemdesign

   Author : Farash Roomi; [2007]
   Keywords : Adaptive Work Flow; Agent; Web Services;

   Abstract : In Multi-agent System (MAS), all agents communicate with each other by sending messages to each other in an expressive agent communication language. Agent communication language (ACL) [12], defines type of messages and their meaning that agents can exchange. READ MORE