Essays about: "introduction to customer satisfaction"

Showing result 1 - 5 of 28 essays containing the words introduction to customer satisfaction.

1. 1. How to improve customer satisfaction with customer surveys and lean for retail

   University essay from Göteborgs universitet/Graduate School

   Author : Nahia Bilbao Gato; [2023-07-18]
   Keywords : lean for retail; customer satisfaction;

   Abstract : Introduction: This dissertation project is based on a collaboration between the author and Volvo Trucks Europe. To answer the research question of How to improve customer satisfaction with customer surveys and lean for retail? This study describes a qualitative study of improving customer satisfaction with lean for retail in the Volvo Trucks dealership network, specifically in the Northern European Market. READ MORE

3. 2. Services for Manufacturers: Generating sustainable value through new repair service offerings

   University essay from Lunds universitet/Produktionsekonomi

   Author : David Olsson; [2022]
   Keywords : Sustainable value proposition; sustainable business model innovation; new service development for manufacturers; repair; prioritization.; Technology and Engineering;

   Abstract : Background Introducing services for manufacturing companies can lead to improving customer satisfaction and new revenue streams as well as creating a more sustainable business. However, the current understanding of how this can be done in practice is limited. READ MORE

4. 3. Achieving Trust, Satisfaction and Commitment From AI Interactions : A Qualitative Study On The Effect of AI On Relationship Quality With Companies

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Tino Tuomisto; Adrian Ringström; [2022]
   Keywords : Artificial Intelligence; Relationship Quality; Trust; Satisfaction; Commitment; Relationship Marketing; AI Interactions;

   Abstract : Introduction - Artificial intelligence, defined as “the ability of a system to correctly interpret external data, learn from such data, and use these learnings to achieve specific goals and tasks through flexible adaptation” (Kaplan and Haenlein, 2020, p.17), is an important tool for facilitating interactions between companies and customers. READ MORE

5. 4. Integration of Digital tools in Product Realization Process

   University essay from Jönköping University/JTH, Produktionsutveckling

   Author : Abdul Salaam; Sultan Mehmood; [2021]
   Keywords : Product realization process; Production development process; Digital Tools; Simula-tion; Emulation; Visualisation; Virtual manufacturing; Digital Twins; Human Robot Collaboration.;

   Abstract : The market has been evolving lately, with the introduction of more and more digital tools that industries are making use to improve their overall operations within the Production process. The integration of digital tools within the Product realization process has major advantages in improving production performance. READ MORE

6. 5. Customer Satisfaction in the Cooperative Banking industry: a quantitative approach.

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Nils Baqué; Alban Ferati; Rahul Singh; [2021]
   Keywords : Cooperative Banking Industry; Financial Industry; Retail Banking; Customer Satisfaction; Perceived Quality; Perceived Value; France;

   Abstract : [Introduction] Cooperative banks in France have a major impact on the finance industry and the French economy. The French financial ecosystem differs in comparison with other European countries because of a higher number of cooperative banking groups, which have a dominant market share in the financial industry. READ MORE