Essays about: "management commitment TQM"

Found 4 essays containing the words management commitment TQM.

  1. 1. Service Process Optimisation in Swedish Public Dental Care

    University essay from IHH, Centre of Logistics and Supply Chain Management; IHH, Företagsekonomi

    Author : Gunita Laursone; Emelie Domeij; [2013]
    Keywords : service processes; business process optimisation BPO ; Total Quality Management TQM ; Business Excellence; European Framework for Quality Management EFQM ; competitive advantage; Swedish public dental care; action research;

    Abstract : Introduction - High volatility (Vergidis, Tiwari & Majeed, 2006) and uncertainty (Eisenhardt, 2002) have increased the unpredictability and competitiveness for all types of businesses (Magal & Word, 2009). As a result, optimisation has become a common practice in the commercial and manufacturing sectors (Rowlands, Antony & Knowles, 2000) to maximally utilise the existing processes and ensure a sustainable and scalable competitive advantage (Antony, 2005). READ MORE

  2. 2. Förbättringsarbete och avvikelsehantering för ökad tjänstekvalitet hosSCA Skog AB Jämtlands skogsförvaltning

    University essay from SLU/Dept. of Forest Resource Management

    Author : Maria Andersson; [2009]
    Keywords : virkesanskaffning; ; Avvikelse; ständiga förbättringar; benchmarking;

    Abstract : On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. READ MORE

  3. 3. Förbättringsarbete och avvikelsehantering för ökad tjänstekvalitet hos SCA Skog AB Jämtlands skogsförvaltning

    University essay from SLU/Dept. of Forest Resource Management

    Author : Maria Andersson; [2009]
    Keywords : virkesanskaffning; avvikelse; ständiga förbättringar; benchmarking;

    Abstract : On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. READ MORE

  4. 4. Top management commitment and Empowerment of employees in TQM implementation

    University essay from Högskolan i Borås/Institutionen Ingenjörshögskolan

    Author : Thaddeus Litie Njie; Linus Teku Fon; Gbolahan Awomodu; [2008]
    Keywords : total quality management; employee empowerment; top management commitment;

    Abstract : Top management commitment and employees empowerment is one of the most important and vital principle in total quality management, because it is often assumes to have a strong relationship with customer satisfaction. In TQM implementation top management commitment in creating an organizational climate that empowers employees is very imperative. READ MORE