Essays about: "service quality in airlines"

Showing result 6 - 7 of 7 essays containing the words service quality in airlines.

1. 6. The Identification of Gaps between perceived and required Service Quality and Strategies to increase Customer Satisfaction

   University essay from Sektionen för ekonomi och teknik (SET)

   Author : Tanja Grewe; [2009]
   Keywords : service quality; customer satisfaction; gap analysis; airline sector;

   Abstract : The assurance of customer satisfaction is an increasing challenge for airline companies. Bridging the gap between passenger expectations and the perceived image of service quality is a permanent problem that is in the need to be optimized. READ MORE

3. 7. High Flyers : A Study on Competition, Price and Service Quality in the European Aviation Industry

   University essay from IHH, Företagsekonomi

   Author : James II Finklea; Jakob Kegel; [2005]
   Keywords : competition; price; service quality; business models; low cost carriers; flag carriers;

   Abstract : Background: Since the airline deregulation was completed in 1997, a new business model has emerged in the European civil aviation industry. It has caused a shift in the way people travel within Europe. READ MORE