The Impact of Local Culture on Decision-Making in the Context of Crises Management : A Qualitative study on how Non-Profit Organizations operate in Crises with Different Cultural Settings

University essay from Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE)

Abstract: The growing number of global crises has increased the complexity of decisionmaking, as decisions are made under uncertainty in crises, especially whencrises involve different cultures where people’s values, beliefs, and traditionsare threatened. In crisis situations, people move from one place to another,mixing cultures in the environment where they arrive. Besides, those affectedby crises usually receive help from non-profit organizations, as well as frominternational organizations. In this regard, the research aims to explore howlocal culture affects decision-making of leaders and decision makers inmanaging crises. The research relates to how leaders and decision makersregulate their decisions during crises with respect to local cultural values andcontext. To understand this phenomenon, the authors chose a qualitativemethod and conducted a series of in-depth interviews with leaders and decisionmakers of non-profit organizations to gather empirical data on how decisionsare made in these organizations during crises in different cultural settings. Theresults of the research show that local culture has an undeniable impact on thedecision-making process in crisis situations. The research found that decisionmakers must consider the local culture in every step of crisis response andensure that their decisions are applicable within it. Participants argued that itis necessary for them to incorporate local cultural codes into their decisions inorder to achieve their objectives

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