User experience design to support users in making sustainable decisions in the context of industrial robot operating software

Abstract: This thesis demonstrates a Research through Design process for creating user experience design to support users in making sustainable decisions. The research and design were carried out in the context of industrial robot operating software, using ABB's RobotStudio as the design basis. After specifying the scope of sustainability in this paper to energy consumption, the main research question is: How might UX design facilitate users to use industrial robots in a sustainable way to reduce energy consumption? The design not only considers the user's experience, but also considers the business profit needs. Therefore, this thesis also conducts research from the perspective of economic sustainability. Theories such as the Kano model, user pleasure, and loss aversion are used. The design result is a redesigned UI prototype based on the future vision of RobotStudio. Eco-feedback and optimization proposals are used to present energy efficiency in terms of business profit, so that users can intuitively see the results of their actions on the interface. Limitations and future research considerations are further explored.