Essays about: "CUSTOMER SERVICES thesis"

Showing result 1 - 5 of 305 essays containing the words CUSTOMER SERVICES thesis.

  1. 1. Servitization in the Car Industry: A Case Study of the concept Care by Volvo

    University essay from Göteborgs universitet/Graduate School

    Author : Rebecca Kjellberg; Erica Lagerkvist; [2018-08-02]
    Keywords : Servitization; Servitization in the car industry; Servitization in manufacturing industries; Servitization and Customers; Subscription; Service and Value Adding activities;

    Abstract : MSc in Innovation and Industrial Management.... READ MORE

  2. 2. The Digital Transformation of the Swedish Banking Industry : A study on the digitalisation of Swedish banks and how it affects their perspective on customer experience

    University essay from Uppsala universitet/Institutionen för informatik och media; Uppsala universitet/Institutionen för informatik och media

    Author : Mustafa Al-Chalabi; Lawand Bahram; [2018]
    Keywords : Digital transformation; Banking; Financial industry; Process theory; Customer experience; Customer satisfaction; PSD2; GDPR; MiFID II;

    Abstract : The Swedish banking industry has long been at the forefront when it comes to digital leadership. Currently, this industry is starting to fall behind other industries, and a closer look at the industry reveals that niche banks are having less trouble with adapting new technologies than bigger banks. READ MORE

  3. 3. Redesign of Gas Hydraulic Suspension for Product Service System : A Master Thesis Work at Strömsholmen AB

    University essay from Linköpings universitet/Industriell Produktion; Linköpings universitet/Industriell Produktion

    Author : Martin Ankarberg; Erik Jilnö; [2018]
    Keywords : Strömsholmen AB; Gas Hydraulic Suspension; Product Service System; PSS; Integrated Products and Services; life-cycle; DFA; DFS; DFD; DFRem.;

    Abstract : In these times, when manufacturing firms wonder how to integrate products and services into innovative offerings, how should products be designed to be of most value? This study is the investigation of this question for the manufacturing firm Strömsholmen AB, which designs gas springs and hydraulic suspension. The research has led to interviews of personnel to identify challenges and a workshop to generate new service ideas. READ MORE

  4. 4. E-book market adoption in Sweden

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Gabriel Bergqvist; Diego Fernando Botero Aristizábal; [2018]
    Keywords : e-book;

    Abstract : The purpose of this thesis is to contribute to the knowledge about why customers select e-books, paper books or audiobooks, and what differences exist for different customer groups. Considering that publishing is a really old business, well established hundreds of years before the internet, it is not surprising that disruptive new concepts as e-books, audiobooks and the internet require the companies to change their way of doing and looking upon business. READ MORE

  5. 5. Organized to digitize : A new perspective on collaboration and structure

    University essay from KTH/Industriell ekonomi och organisation (Inst.); KTH/Industriell ekonomi och organisation (Inst.)

    Author : JONATHAN GUNNARSSON; MARCUS KJELLBERG; [2018]
    Keywords : Digitalization; digital manufacturer; digital servitization; digital transformation; organizing digital; structure for digital; Digitalization; digital manufacturer; digital servitization; digital transformation; organizing digital; structure for digital;

    Abstract : This master thesis was conducted at a large Swedish manufacturer, where the perception on and challenges regarding digital transformation were studied. Digital technology is a gateway to numerous possibilities, simplifying production, altering products and creating new value offers. READ MORE