Essays about: "CUSTOMER SERVICES thesis"

Showing result 1 - 5 of 366 essays containing the words CUSTOMER SERVICES thesis.

  1. 1. Analysing User Viewing Behaviour in Video Streaming Services

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Ioannis Markou; [2021]
    Keywords : log analysis; user viewing demand; over the top; proactive resource scaling; time series forecasting; log analys; användarens visningsbehov; streamingtjänster; proaktiv resursskalning; videostreaming; prognoser av tidsserier;

    Abstract : The user experience offered by a video streaming service plays a fundamental role in customer satisfaction. This experience can be degraded by poor playback quality and buffering issues. These problems can be caused by a user demand that is higher than the video streaming service capacity. READ MORE

  3. 2. Energy Storage for Voltage Control in LV Grids

    University essay from Lunds universitet/Industriell elektroteknik och automation

    Author : Ida Samnegård; [2021]
    Keywords : Technology and Engineering;

    Abstract : This thesis addresses overvoltage issues in weak low voltage grids caused by large solar power production. The suggested method is using PI controllers to control voltage. This is done by using battery energy storage systems (BESS), designed to absorb active power during these times and thereby limiting the voltage rise. READ MORE

  4. 3. The Role of Service Design in Startups: Exploring Potential Benefits and Challenges from Service Designers’ Perspectives

    University essay from Göteborgs universitet/Graduate School

    Author : Viktor Pantazis; Marwan Otrok; [2020-07-23]
    Keywords : Service Design; Startup; Lean Startup Method; Value Co-creation; Service-Dominant Logic; Innovation; Service Science; Business Development; Entrepreneurship; Management; Marketing; Design Thinking; Business Model; Co-design;

    Abstract : The rapid and constant changes taking place in the modern business world together with an increased globalcompetition is making it more urgent for companies to introduce innovative offerings at a faster pace.Purchasing decisions by customers are not solely based on function anymore, there is an increasing demandfor intuitive and seamless experiences from the products and services that they interact with. READ MORE

  5. 4. Development of Visualisation Methods and User Interface for Analysis of Call Flows in Communication Services

    University essay from KTH/Hälsoinformatik och logistik; KTH/Hälsoinformatik och logistik

    Author : Leo Frössling; Oskar Hernberg; [2020]
    Keywords : ;

    Abstract : Abstract With the rapid increase of bandwidth and complexity in the network of communicationsservice providers, there is need for effective troubleshooting to maintain troublefree networks and in turn high customer satisfaction. An important tool in troubleshootingis visualisation of call flows and messages in the network. READ MORE

  6. 5. Business Intelligence in the Hotel Industry

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Rei Shahini; [2020]
    Keywords : Business Intelligence; Hotel Industry; Big Data; Artificial Intelligence; Hospitality; Tourism;

    Abstract : Applications of artificial intelligence (AI) in hospitality and accommodation have taken an enormous percentage of service-provision, helping automate most of the processes involved such as booking and purchasing, improving the guest experience, tracking of guest preferences and interests, etc. The aim of the study is to understand the roles, benefits and issues with the improvement of business intelligence (BI) in hospitality. READ MORE