Essays about: "CUSTOMER SERVICES thesis"

Showing result 1 - 5 of 362 essays containing the words CUSTOMER SERVICES thesis.

  1. 1. The Role of Service Design in Startups: Exploring Potential Benefits and Challenges from Service Designers’ Perspectives

    University essay from Göteborgs universitet/Graduate School

    Author : Viktor Pantazis; Marwan Otrok; [2020-07-23]
    Keywords : Service Design; Startup; Lean Startup Method; Value Co-creation; Service-Dominant Logic; Innovation; Service Science; Business Development; Entrepreneurship; Management; Marketing; Design Thinking; Business Model; Co-design;

    Abstract : The rapid and constant changes taking place in the modern business world together with an increased globalcompetition is making it more urgent for companies to introduce innovative offerings at a faster pace.Purchasing decisions by customers are not solely based on function anymore, there is an increasing demandfor intuitive and seamless experiences from the products and services that they interact with. READ MORE

  3. 2. Development of Visualisation Methods and User Interface for Analysis of Call Flows in Communication Services

    University essay from KTH/Hälsoinformatik och logistik; KTH/Hälsoinformatik och logistik

    Author : Leo Frössling; Oskar Hernberg; [2020]
    Keywords : ;

    Abstract : Abstract With the rapid increase of bandwidth and complexity in the network of communicationsservice providers, there is need for effective troubleshooting to maintain troublefree networks and in turn high customer satisfaction. An important tool in troubleshootingis visualisation of call flows and messages in the network. READ MORE

  4. 3. Adopting the Internet of Things - A Qualitative Study on Adopting the Internet of Things in Swedish Municipalities

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

    Author : Isabelle He; Carl Tengblad; [2020]
    Keywords : Internet of Things; Technological Adoption; Vehicle Management System; Public Sector; Fleet Management;

    Abstract : Internet of things (IoT) is the future of digitalization and it is already here, disrupting industries in this very moment. One industry where IoT is changing the way managers run their business is within vehicle fleet management. READ MORE

  5. 4. Mitigating climate change, one hamburger at a time : a discourse analysis of how MAX Burgers AB communicates their carbon offsetting — and how customers perceive it

    University essay from Lunds universitet/LUCSUS

    Author : Alice Andrews; [2020]
    Keywords : Sustainability Science; climate change mitigation; carbon dioxide removal; green governmentality; ecological modernisation; civic environmentalism; conduct of conduct; Social Sciences;

    Abstract : Carbon offsetting through forest sequestration in the Global South has become an increasingly common way for companies to mitigate their greenhouse gas emissions and thereby sell products and services with net zero emissions. In Sweden, fast food company MAX Burgers AB goes even further. READ MORE

  6. 5. Compliane management for IoT startup companies : A case study at Sony Network Communications

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Fredrik Tånnander; [2020]
    Keywords : ;

    Abstract : Internet of Things (IoT) revolutionise the society of today and tomorrow. IoT redefines technology and innovation, our perception of technology and creates a disruptive market for new products and services. The market of IoT is projected to expand exponentially in coming years, both in terms of a growing customer base and new market actors. READ MORE