Essays about: "CUSTOMER SERVICES thesis"

Showing result 1 - 5 of 351 essays containing the words CUSTOMER SERVICES thesis.

  1. 1. The Role of Service Design in Startups: Exploring Potential Benefits and Challenges from Service Designers’ Perspectives

    University essay from Göteborgs universitet/Graduate School

    Author : Viktor Pantazis; Marwan Otrok; [2020-07-23]
    Keywords : Service Design; Startup; Lean Startup Method; Value Co-creation; Service-Dominant Logic; Innovation; Service Science; Business Development; Entrepreneurship; Management; Marketing; Design Thinking; Business Model; Co-design;

    Abstract : The rapid and constant changes taking place in the modern business world together with an increased globalcompetition is making it more urgent for companies to introduce innovative offerings at a faster pace.Purchasing decisions by customers are not solely based on function anymore, there is an increasing demandfor intuitive and seamless experiences from the products and services that they interact with. READ MORE

  3. 2. Mitigating climate change, one hamburger at a time : a discourse analysis of how MAX Burgers AB communicates their carbon offsetting — and how customers perceive it

    University essay from Lunds universitet/LUCSUS

    Author : Alice Andrews; [2020]
    Keywords : Sustainability Science; climate change mitigation; carbon dioxide removal; green governmentality; ecological modernisation; civic environmentalism; conduct of conduct; Social Sciences;

    Abstract : Carbon offsetting through forest sequestration in the Global South has become an increasingly common way for companies to mitigate their greenhouse gas emissions and thereby sell products and services with net zero emissions. In Sweden, fast food company MAX Burgers AB goes even further. READ MORE

  4. 3. Compliane management for IoT startup companies : A case study at Sony Network Communications

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Fredrik Tånnander; [2020]
    Keywords : ;

    Abstract : Internet of Things (IoT) revolutionise the society of today and tomorrow. IoT redefines technology and innovation, our perception of technology and creates a disruptive market for new products and services. The market of IoT is projected to expand exponentially in coming years, both in terms of a growing customer base and new market actors. READ MORE

  5. 4. Shared Mobility As A Socio-Technical System : An investigation of the mobility system in Augsburg

    University essay from Jönköping University/IHH, Centre for Information Technology and Information Systems (CenITIS)Jönköping University/IHH, Informatik

    Author : Wiebke Lena Henke; [2020]
    Keywords : shared mobility system; socio-technical system; experience ecosystem; Augsburg; Mobil-Flat;

    Abstract : A major shift in our society is the one from a goods-dominant logic to a service-dominant one. Ownership becomes less important, while services from the area of sharing economy experience a rising demand. Municipalities and private companies are adapting and different shared mobility systems are emerging from their pursuit of new forms of mobility. READ MORE

  6. 5. Value co-creation in a digital world : A case study on a Swedish online retailer implementing value co-creation

    University essay from Jönköping University/IHH, Företagsekonomi; Jönköping University/IHH, Företagsekonomi; Jönköping University/IHH, Företagsekonomi

    Author : Tim de Verdier Below; Florian Istrefi; Arvid Karlefors; [2020]
    Keywords : value creation; value co-creation; relationship marketing; marketing; mobile commerce; electronic commerce; social commerce.;

    Abstract : Background: In the past, the majority of products were sold in the retail industry through physical stores, making it possible for customers to interact and be personal with the retailers. The development of technology has made retailers move their operations to an online environment. READ MORE