Intelligent chatbot assistant: A study of Natural Language Processing and Artificial Intelligence

Abstract: The development and research of Artificial Intelligence have had a recent surge in recent years, which includes the medical field. Despite the new technology and tools available, the staff is still under a heavy workload. The goal of this thesis is to analyze the possibilities of a chatbot whose purpose is to assist the medical staff and provide safety for the patients by guaranteeing that they are being monitored. With the use of technologies such as Artificial Intelligence, Natural Language Processing, and Voice Over Internet Protocol, the chatbot can communicate with the patient. It will work as an assistant for the working staff and provide the information from the calls to the medical staff. With the answers provided from the call, the staff will not be needing to ask routine questions every time and can provide help more quickly. The chatbot is administrated through a web application where administrators can initiate calls and add patients to the database.