Accessibility and Usability in the City of Malmö : Assessing the Implementation of Universal Design on Pedestrian Walkways for the Blind and Visually Impaired

Abstract: This paper presents a case study conducted in Malmö, Sweden, with the aim of examining and improving the accessibility and usability of pedestrian walkways for blind and visually impaired people (BVIP). The study focuses on identifying the obstacles faced by BVIPs in using pedestrian walkways in Malmö and proposes strategies to enhance their accessibility. A mixed methods approach, including observations, walk-along interviews, and photography, was employed to collect data. The study observed several pedestrian walkways in Malmö and interviewed four informants to gain a diversity of perspectives. The findings identified five types of obstacles faced by BVIPs: barriers issues, building issues, Tactile Walking Surface Indicator (TWSI) issues, aids issues, and natural issues. Consistency in the guidance line with contrasting brightness and tactile features was found to be a crucial requirement for BVIPs. The study also explores the factors that impact the implementation of universal design (UD) principles on pedestrian walkways, including old buildings, city decision-makers, street designers, and a lack of a feedback system. To improve accessibility and usability, the study proposes five key principles: maintaining consistent lead lines, maximizing the effectiveness of TWSIs, separating areas with different functions, designing streets based on user needs and daily habits, and promoting UD for all as a long-term strategy. In conclusion, this study identifies obstacles faced by BVIPs on pedestrian walkways in Malmö and proposes strategies to enhance their accessibility and usability. It argues that implementing these strategies can implement UD principles and create more accessible and usable pedestrian walkways for BVIPs and contribute to inclusivity