A systematic literature review on drones’ application in last-mile delivery.

Abstract: In recent years, companies such as Amazon and DHL have started to develop alternative last-mile delivery options because of the growing trend in e-commerce. Last-mile deliveries refer to the terminal to customer deliveries and have become increasingly challenging to manage, as traffic congestions in cities has risen. Therefore, companies have begun searching for alternative delivery methods, such as autonomous drones or unmanned aerial vehicles (UAV). The purpose of this thesis is to investigate drones in the current literature on last-mile delivery. First, by conducting a systematic literature review on the current literature available in two major databases. Second, by analyzing the collected literature sample and presenting it through a descriptive analysis focusing on bibliometrics and a thematic analysis that identifies emerging themes for drivers for drones’ application in last-mile delivery, barriers for drones’ application in last-mile delivery, and approaches for implementing drones in last-mile delivery.                        Drones’ application in last-mile delivery has the potential to reduce cost, decrease delivery time, reduce emissions, and reduce energy consumption. However, barriers that hinder the implementation, such as governmental regulations, need further consideration for the implementation to occur. Some evident gaps can be found related to the barriers. Both managers and researchers might find the thesis useful, as it provides a holistic view on the subject, with theoretical, managerial, and societal implications being presented.