Sustainable Value Creation for Stakeholders During a Projects Life Cycle : A Structured Visual Tool for Communication and Collaborative Decision-Making

Abstract: The importance of sustainable development within the construction industry and its environmental and social impacts as well as economic significance has become more apparent over recent years. A key factor perceived as contributing to an organization’s business success is the integration of environmental, social, and economic issues into decision-making processes. The pressure from stakeholders regarding their expectations on sustainability has risen, and the importance of understanding the stakeholders’ opinions and perspectives in a construction project while simultaneously maintaining sustainable project management increases. The aim of this thesis is to analyze how stakeholder sustainability expectations can be promoted and achieved during a construction project life cycle and related building process stages by supporting the project manager using a specifically designed visual tool. This will be investigated by answering three research questions proposed in the Introduction chapter (page 5). The visual tool is created with the focus on defining and establishing sustainability parameters based on stakeholder expectations. The tool should be applicable to a broad variety of construction projects with different focus on stakeholder expectations. Furthermore, a theoretical framework has been developed as part of the analysis based on existing theories; the Business Model Canvas (Osterwalder & Pigneur, 2010), Global Performance Framework (International Civil Aviation Organization, 2009) and Stakeholder Theory. The proposed framework and its visual tool component are a means to support a project manager with stakeholder communication, collaboration and informed decision-making. The visual tool is adapted to include a common language and structure to enhance the communication and collaboration amongst key stakeholders and support a project manager with ensuring that the construction project is focused on achieving sustainability results expected by the stakeholders.