Introduction of decision support systems: critical success factors

Abstract: Informed decision making is part of any successful organization. Decision support systems help organizations to make more educated decisions by assisting decision makers in consolidating and analyzing information. Successfully introducing decision support systems is very challenging and risky because many factors need to be taken into account. In this thesis, structured and semi-structured interviews are carried out with employees at a Nordic construction company to discuss critical success factors in connection to introduction of decision support systems. The identified critical success factors are grouped into the following categories: organizational, project, technical, information quality, system quality, service quality and net benefits.