Achieving sustainability at multi-industry businesses through supply chain performance measurements

Abstract: Research connected to sustainability have increased tremendously during the last decades, partially due to the increased attention of businesses practices in sustainability. A field that has gathered traction with many practitioners is sustainable supply chain management (SSCM) and especially performance measurements. This thesis focuses on this field through a literature review of 56 academic articles as well as five interviews with practitioners. This combination provides a deeper understanding of the challenges and possibilities of performance measurements in SSCM. It uses this knowledge on a case study of IKEA and their tool for sustainability performance measurements and development in their supply chain. The findings are then employed to propose a performance measurement framework for IKEA´s new sustainability tool. Significant parts of the proposal are extending the scope of the tool, integrating the three sustainability dimensions, and adding features to increase suppliers’ motivation to use the tool. By doing so, the thesis provides a balanced view of the field and contributes to its development.