Essays about: "Jonatan Lindén"

Found 1 essay containing the words Jonatan Lindén.

  1. 1. Predictive Dialing

    University essay from Institutionen för informationsteknologi

    Author : Jonatan Lindén; [2010]
    Keywords : ;

    Abstract : An algorithm for predictive dialing in a call center context is examined by simulation, both in an outbound environment, and a blend inbound/outbound environment. Busy factor and abandonment rate is related to different choices of parameters. READ MORE