Essays about: "Sandra Hvitman"

Found 1 essay containing the words Sandra Hvitman.

  1. 1. Service Recovery Policy, Empowerment or both? : A study of the interrelation between service recovery policy and empowerment within service organizations

    University essay from IHH, Företagsekonomi

    Author : Sandra Hvitman; Elin Rylner; [2005]
    Keywords : Services; Service recovery; empowerment; policy and communication;

    Abstract : Today’s economy is getting more service oriented and we live in a service society. The service sector has experienced a great development, which has implied and implies greater competition. The customers have a wider range of services to choose among and as a service provider, it is all about providing a superior service. READ MORE