Essays about: "customer adoption of self-service technologies"

Found 5 essays containing the words customer adoption of self-service technologies.

1. 1. Possibilities and critical aspects of customer value creation through technological innovation in the checkout area of physical retail stores

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Stijn Dost; Claus Rietzschel; [2016]
   Keywords : value co- creation; customer experience; retail; mobile self-checkout; self-service technology; IKEA; consumer attitudes and behaviour; technology adoption; Business and Economics;

   Abstract : Purpose: Exploring the possibilities and critical aspects of mobile self-checkout to enhance value creation and customer satisfaction for physical retailer Research question: How can value be (co-)created between a big box retailer and its customers through a mobile self-checkout solution? Theoretical considerations: After the evaluation of the current literature in value (co-)creation, customer experience and self-service technologies, this research will contribute to these areas with the BOSS-model. This model is the result of the theoretical framework, which incorporates the gathered empirical data in order to become an extension of the existing theory in the previous mentioned area. READ MORE

3. 2. Making the customer the co-producer : A critical incident study on customer satisfaction and self-service channel choice in commercial air travel

   University essay from Fakulteten för ekonomi, kommunikation och IT

   Author : Henrik Huotari; [2012]
   Keywords : self-service technologies; customer satisfaction; SST; self-service channels; SAS; service design; self-service; customer co-production; adoption; self-service options;

   Abstract : This thesis is based on a case study of an airline’s (Scandinavian Airlines (SAS)) customers’ views on self-service technologies for check-in; mobile check-in, internet check-in, and machine (kiosk) check-in. The first aim of the paper was to find sources of satisfaction and dissatisfaction in the airline industry. READ MORE

4. 3. Factors Influencing the Adoption of Self Service Technologies (SSTs) : A study of attitudes towards SSTs (Internet Banking, Online Shopping and Self-Check-In Machine at the Airports) and the influence of new technologies (smart phones and tablet computers).

   University essay from Institutionen för informatik

   Author : Muhammad Shahid Bashir; Sameh A.H. Albarbarawi; [2011]
   Keywords : Self Service Technologies SSTs; Smartphone; Tablet Computer Tablet; Internet Banking; Online Shopping; Self Check In Machine; Adoption new Technology; Public Place Interaction; Private Place interaction.;

   Abstract : Developments in information technology and tangible computing facilitate the human’s life by inventing Self Service Technologies SSTs where it changed the way we interact with the environment as well as new technologies did. Nowadays, a lot of new technologies have embodied computer inside such as smartphone and computer tablets. READ MORE

5. 4. Customer Trial of Self-Service Technology : An investigation of vending machines for non-prescription drugs

   University essay from IHH, Företagsekonomi; Internationella Handelshögskolan

   Author : Chau Nguyen Vu Bao; Diane Mpambara; [2011]
   Keywords : Customer trial; self-service technology; vending machine; consumer pre-purchase behavior;

   Abstract : Background In the context of the deregulation in the pharmaceutical industry in Sweden, many new business chances have been created. The rising numbers of players in the market started up the race for gaining market shares and attracting customers with new products and services. READ MORE

6. 5. Is the Bus Running Late? : New Technological Solutions in the Transportation Sector

   University essay from Fakulteten för ekonomi, kommunikation och IT

   Author : Marie Halvardsson; Carl-Fredrik Herö; [2007]
   Keywords : Self-Service Technologies; SST; Technology Readiness; High-tech; Low-tech; Service offering; Service concept; Supporting service; Service Quality; Public Transport;

   Abstract : From having relied on its employees in the interaction with customers, the service industry now move towards an increased adoption of technology to enhance the value of the service offering to the customer. This development has also reached the public transport sector which is traditionally seen as low-tech. READ MORE