Essays about: "customer relationship management in 2009"

Showing result 21 - 25 of 33 essays containing the words customer relationship management in 2009.

1. 21. Implementation of Simulators at Sandvik Chile – “Practice Makes Perfect”

   University essay from Lunds universitet/Produktionsekonomi

   Author : Jacob Sandberg; [2009]
   Keywords : Simulators; Implementation; Sandvik Mining and Construction; Standard Rate Per Day; Payback; Proposed Implementation Period; Net Present Value; Benchmarking; Value Constellation; Service in action.; Technology and Engineering;

   Abstract : With a current financial crisis and a tough competitive environment, all units and departments within the companies have to keep up with the market and its demands. Every time Sandvik sells a machine to a mining company, the buyer faces the fact that they normally have to educate their operators from scratch. READ MORE

3. 22. INTERNATIONAL FREIGHT TRANSPORTATION:A STUDY ON MNC-BASED CHINA-SWEDEN TRADE FLOWS

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Wenwen Jiao; [2009]
   Keywords : international freight transport; international trade; MNCs;

   Abstract : The purpose of this thesis is to offer a general picture of MNCs` freight transportation activities in China-Sweden trade, and to explore the reasons by comparison with related theories. The study has been based on interviews with eleven Swedish companies and two Chinese companies, who have transported their commodities between China and Sweden. READ MORE

4. 23. Switching Behaviour within the Telecommunication Business : A qualitative study of former TeliaSonera customers

   University essay from Fakulteten för ekonomi, kommunikation och IT; Centrum för tjänsteforskning

   Author : Katrin Göransson; Felix Frenzel; [2009]
   Keywords : SPAT; Trigger; active passive customers; unconscious decision making; TeliaSonera;

   Abstract : The telecommunication business has changed in Sweden during the recent years. From being a monopoly, the market has switched into a more competitive market with more competitors that offer more services. TeliaSonera is one of the largest telecommunication providers in Sweden. READ MORE

5. 24. Developing Motivational and Coaching Skills in Telecom Companies. A comparative study between Batelco and Zain, Bahrain

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Sayed Mohamed J E Kadhem; [2009]
   Keywords : Motivation; Coaching; telecom organisaitons ;

   Abstract : Over the last 20 years, the telecommunication industry has grown rapidly and has become one of the major business markets in the Kingdom of Bahrain. Today it can be considered as the fastest growing segment of trade and business development in the country. READ MORE

6. 25. What Drives customer loyalty and Profitability? Analysis of Perspectives of retail customers in Ghana's Banking Industry

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Daniel Nukpezah; Cephas Nyumuyo; [2009]
   Keywords : Service quality; customer satisfaction; competitive pricing price satisfaction ; customer loyalty; brand image and reputation; customer switching; profitability; market share; SERVPERF; SERVQUAL;

   Abstract : Customer loyalty as a concept is a critical strategic option in today’s competitive environment. It is no surprise therefore that managers and researchers have increased their study and understanding of the concept as a strategic marketing imperative over the past decades to capture market share and improve profitability. READ MORE