Essays about: "Apology"

Showing result 11 - 15 of 18 essays containing the word Apology.

1. 11. Crisis Communication and Management using SocialMedia: a Crisis Response to Ethiopian Airlines ET302 Crash

   University essay from Örebro universitet/Institutionen för humaniora, utbildnings- och samhällsvetenskap

   Author : Zuhura Mohammed; [2020]
   Keywords : Airline Crisis; CDA; Crisis Management; EAL; Facebook Posts SCCT; Social Media; Twitter Posts;

   Abstract : On the Sunday 10th of March 2019 Nairobi-bound Boeing 737MAX8 Flight ET302 of EthiopianAirlines plunge in to the ground and kills all 157 passengers onboard. Consequently, the accidenttook attention of international media and people around the world. READ MORE

3. 12. The battle for reparation for cholera victims in Haiti

   University essay from Lunds universitet/Juridiska institutionen; Lunds universitet/Juridiska fakulteten

   Author : Alice Wadström; [2017]
   Keywords : Haiti; cholera; reparation; United Nations; human rights; responsibility; moral responsibility; New Approach; the New Approach to cholera in Haiti; Law and Political Science;

   Abstract : In 2010, an explosive cholera epidemic erupted in Haiti, killing close to 10.000 people and injuring some 800.000. Several scientific reports have traced the spread of the bacterium back to the United Nations base in the Mirebalais in Haiti, which hosted the Nepalese peacekeeping contingent. READ MORE

4. 13. A comparison of three robot recovery strategies to minimize the negative impact of failure in social HRI

   University essay from KTH/Skolan för datavetenskap och kommunikation (CSC)

   Author : Sara Engelhardt; Emmeli Hansson; [2017]
   Keywords : ;

   Abstract : Failure happens in most social interactions, possibly even more so in interactions between a robot and a human. This paper investigates different failure recovery strategies that robots can employ to minimize the negative effect on people’s perception of the robot. READ MORE

5. 14. Reconciliation in post-war Sri Lanka A study on reconciliation possibilities after a victor’s peace

   University essay from Lunds universitet/Statsvetenskapliga institutionen

   Author : Lovisa Arnmarker; [2017]
   Keywords : Reconciliation; Sri Lanka; Victor’s Peace; Civil society organisations; Reconciliation Pyramid; Auerbach; Law and Political Science;

   Abstract : In 2009, the 26 years long, brutal Sri Lankan civil war between the separatist terrorist group “Liberation Tigers of Tamil Eelam” (LTTE) and the Sri Lankan government came to an end. The government eradicated the LTTE, and stability was achieved through a so called “victor’s peace”, not followed by any negotiations or agreements between the warring parties. READ MORE

6. 15. Complaint Handling on Social Media

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Julia Fritzell; Jessica Bertilsson; Zandra Olsson; [2016]
   Keywords : Complaint handling; response dimensions; timeliness; redress; apology; facilitation; credibility; attentiveness; customer satisfaction; social media;

   Abstract : Background Social media is constantly growing and has also started to be a platform for dissatisfied customers to express their complaints. This give companies an opportunity to respond to the complaints by solving the problems and prevent customers from switching to competitors or spread negative word of mouth. READ MORE