Essays about: "Apology"

Showing result 16 - 18 of 18 essays containing the word Apology.

1. 16. Sorry seems to be the hardest word : A case study of corporate apologies on Twitter

   University essay from Stockholms universitet/Engelska institutionen

   Author : Frida Skytt; [2015]
   Keywords : Case study; Apologies; Illocutionary Indicating Devices IFIDs ; Twitter; Electronic word of mouth; Image-repair; Airlines.;

   Abstract : As social media becomes a more important part of people’s everyday lives, it is also becoming a more important part of the corporate market. Due to the complaints received on social media sites, some forms of customer care are being directly, or indirectly, carried out on social media. READ MORE

3. 17. Service Recovery Policy, Empowerment or both? : A study of the interrelation between service recovery policy and empowerment within service organizations

   University essay from IHH, Företagsekonomi

   Author : Sandra Hvitman; Elin Rylner; [2005]
   Keywords : Services; Service recovery; empowerment; policy and communication;

   Abstract : Today’s economy is getting more service oriented and we live in a service society. The service sector has experienced a great development, which has implied and implies greater competition. The customers have a wider range of services to choose among and as a service provider, it is all about providing a superior service. READ MORE

4. 18. The disappeared children of El Salvador - a field study of truth, justice and reparation

   University essay from Lunds universitet/Juridiska institutionen

   Author : Christine Lagström; [2005]
   Keywords : Folkrätt; Law and Political Science;

   Abstract : During the Salvadoran armed conflict (1980-1992) hundreds of children became separated from their families. The majority of the children were abducted by the armed forces of the government and still to this day the fate and whereabouts of most children are unknown. These children are the ''disappeared children of El Salvador''. READ MORE