Essays about: "SERVQUAL TECHNOLOGY"

Showing result 1 - 5 of 9 essays containing the words SERVQUAL TECHNOLOGY.

  1. 1. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction

    University essay from Högskolan Kristianstad/Fakulteten för ekonomi

    Author : Oliver Bacetic; Adam Persson; [2018]
    Keywords : Customer satisfaction; Service quality; e-SERVQUAL; SSTs; TAM;

    Abstract : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. READ MORE

  3. 2. An Exploratory Study of Employees’ Perceptions on Service Quality in the Examinations Council of Zambia

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Pranyou Promkaew; Ronald Mwelwa Tembo; [2017]
    Keywords : service quality; employees’ perception; SERVQUAL; public organisation; qualitative approach; Business and Economics;

    Abstract : Service quality has been recognised as an important aspect for service organisations, however few studies have focused on service quality in public organisation, especially from the employee’s point of view. Employee perceptions are considered vital to the service quality in organisations as employees directly interact with customers and provide the services. READ MORE

  4. 3. A model to measure and evaluate the quality of service of healthcare systems in a gynecological clinic : A Case Study

    University essay from Institutionen för maskinteknik (MT)

    Author : Çiğdem Mete; Selin Dönmez; [2013]
    Keywords : SERVQUAL; Healthcare; Quality of Service; Gynecological;

    Abstract : In today’s world, there is a strong competition between companies. In this competition environment, it is accepted that one of the most important elements is quality for companies to be differentiated. The company which can produce high quality products or high quality services can survive in this competition. READ MORE

  5. 4. The intergration of RFID technology in connection with after-sales service strategies in a rapidly emerging vehicle market

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : Tintin Nilsson; Daniel Segerlund; [2012-10-03]
    Keywords : ;

    Abstract : The automotive industry's core business today is not just about producing and selling vehicles, since a large source of revenue in the vehicle market is based on the after-sales services that customer’s need. The overall trend in the vehicle market is that customer services and customer focus have become increasingly more central to the automotive industry and its customers in recent years. READ MORE

  6. 5. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Richard Selassie Bebli; [2012]
    Keywords : Service quality and customer satisfaction.;

    Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE