Essays about: "Sarmin Sultana"

Found 1 essay containing the words Sarmin Sultana.

  1. 1. Service Quality : (Service Gap Analysis) A case study - "Komvux"

    University essay from Institutionen för humaniora och samhällsvetenskap

    Author : Sarmin Sultana; Shohel Rana; [2010]
    Keywords : Service quality; expectation; perception; satisfaction; SERVQUAL; Komvux;

    Abstract : The customer‘s standard of living and consciousness is demanding the importance of service quality. Service quality is mandatory to provide added value to the customers, retain and make loyal customers. READ MORE